How To Fix ICL_CF187 - Inconsistent database status; contact your system administrator

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CF - Insurance Solution Claims Settlement/Payment Financial Part

• Message number: 187

• Message text: Inconsistent database status; contact your system administrator

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CF187 - Inconsistent database status; contact your system administrator ?

  The SAP error message ICL_CF187, which indicates "Inconsistent database status; contact your system administrator," typically arises in the context of the SAP Convergent Charging (SAP CC) application. This error suggests that there is a discrepancy or inconsistency in the database that is preventing the system from functioning correctly.
  Causes:
  
  Database Corruption: There may be corruption in the database tables that are critical for the operation of SAP CC.
  Incomplete Transactions: If a transaction was not completed properly, it could leave the database in an inconsistent state.
  Configuration Issues: Incorrect configuration settings in the SAP CC system can lead to inconsistencies.
  Software Bugs: There may be bugs in the version of SAP CC you are using that lead to this error.
  Data Migration Issues: If data was migrated from another system or version, inconsistencies may arise if the migration was not handled properly.
  
  Solutions:
  
  Database Consistency Check: Run a consistency check on the database to identify and rectify any inconsistencies. This may involve using specific tools or scripts provided by SAP.
  Restore from Backup: If the database is severely corrupted, restoring from a recent backup may be necessary.
  Review Logs: Check the application and database logs for any errors or warnings that could provide more context about the inconsistency.
  Contact SAP Support: If the issue persists, it is advisable to contact SAP support for assistance. They can provide guidance based on the specific version and configuration of your SAP CC system.
  Patch or Upgrade: Ensure that you are running the latest patches or updates for SAP CC, as these may contain fixes for known issues that could lead to this error.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that address this specific error message or related issues.
  Documentation: Review the official SAP documentation for SAP Convergent Charging for best practices on database management and troubleshooting.
  Community Forums: Engage with the SAP Community or forums where other users may have encountered similar issues and can share their solutions.
  
  Preventive Measures:
  
  Regularly back up your database to minimize data loss in case of corruption.
  Monitor the system for any unusual behavior that could indicate underlying issues.
  Conduct regular maintenance and updates to the SAP CC system to ensure optimal performance and stability.
  
  If you encounter this error, it is crucial to act promptly to prevent further complications and ensure the integrity of your SAP CC environment.