How To Fix ICL_CF185 - Error occurred when reading payment &1

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CF - Insurance Solution Claims Settlement/Payment Financial Part

• Message number: 185

• Message text: Error occurred when reading payment &1

What causes this issue?

An internal error occurred while payment &v1& was being read.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CF185 - Error occurred when reading payment &1 ?

  The SAP error message ICL_CF185, which states "Error occurred when reading payment &1," typically occurs in the context of the SAP Claims Management module. This error indicates that there was an issue retrieving payment information related to a specific claim or payment document.
  Possible Causes:
  
  Data Inconsistency: There may be inconsistencies in the database, such as missing or corrupted entries related to the payment document.
  Authorization Issues: The user may not have the necessary authorizations to access the payment information.
  Configuration Issues: Incorrect configuration settings in the Claims Management module or related components may lead to this error.
  Technical Issues: There could be underlying technical issues, such as problems with the database or application server.
  
  Solutions:
  
  Check Payment Document: Verify that the payment document referenced in the error message exists and is correctly configured in the system.
  Data Consistency Check: Run consistency checks on the relevant tables to identify and resolve any inconsistencies. This may involve using transaction codes like SE11 or SE16 to inspect the relevant database tables.
  Authorization Check: Ensure that the user has the necessary authorizations to access the payment information. This can be checked in transaction SU53 or by consulting with your security team.
  Review Configuration: Check the configuration settings in the Claims Management module to ensure they are set up correctly. This may involve reviewing customizing settings in SPRO.
  Technical Support: If the issue persists, consider reaching out to your SAP Basis team or technical support for further investigation. They may need to check logs or perform database repairs.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  ICL: Claims Management
  SE11: Data Dictionary
  SE16: Data Browser
  SU53: Authorization Check
  
  
  SAP Notes: Search for SAP Notes related to ICL_CF185 in the SAP Support Portal. There may be specific notes addressing this error with additional troubleshooting steps or patches.
  Documentation: Review SAP documentation related to Claims Management for best practices and configuration guidelines.
  
  If you continue to experience issues after trying these solutions, it may be beneficial to consult with an SAP expert or your organization's SAP support team for more tailored assistance.