How To Fix ICL_CF028 - Calculation of reference value (&) is not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CF - Insurance Solution Claims Settlement/Payment Financial Part

• Message number: 028

• Message text: Calculation of reference value (&) is not possible

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CF028 - Calculation of reference value (&) is not possible ?

  The SAP error message ICL_CF028, which states "Calculation of reference value (&) is not possible," typically occurs in the context of the SAP Insurance module, particularly when dealing with claims management or insurance calculations. This error indicates that the system is unable to compute a reference value for a specific calculation, which can be due to various reasons.
  Causes:
  
  Missing Data: Required data for the calculation may be missing or incomplete. This could include missing policy details, claim information, or other relevant data.
  Configuration Issues: There may be issues with the configuration settings in the insurance module that prevent the calculation from being performed correctly.
  Incorrect Parameters: The parameters or conditions set for the calculation may not be valid or applicable, leading to the inability to compute the reference value.
  System Errors: There could be underlying system errors or bugs that are affecting the calculation process.
  Data Inconsistencies: Inconsistencies in the data, such as incorrect or conflicting entries, can also lead to this error.
  
  Solutions:
  
  Check Data Completeness: Ensure that all necessary data for the calculation is present and correctly entered. Review the relevant policy and claim details.
  Review Configuration: Check the configuration settings in the SAP system related to the insurance module. Ensure that all necessary settings are correctly configured.
  Validate Parameters: Review the parameters used for the calculation to ensure they are valid and applicable to the current context.
  System Logs: Check system logs for any additional error messages or warnings that may provide more context about the issue.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on the error message and its context.
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance. They may be able to provide insights or solutions based on system logs and configurations.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that pertain to claims management and insurance calculations, such as ICLM (Claims Management) or ICLD (Claims Data).
  SAP Notes: Search for SAP Notes related to the ICL_CF028 error message in the SAP Support Portal. There may be specific patches or updates that address this issue.
  User Forums: Engage with SAP user communities or forums where similar issues may have been discussed. Other users may have encountered the same error and found solutions.
  
  By following these steps, you should be able to identify the cause of the ICL_CF028 error and implement a solution to resolve it.