How To Fix ICL_CF019 - Reserve calculation not possible. Compensation calculation produced error

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CF - Insurance Solution Claims Settlement/Payment Financial Part

• Message number: 019

• Message text: Reserve calculation not possible. Compensation calculation produced error

What causes this issue?

During the calculation of reserves from claim items, the system calls
the compensation calculation in the background. However, the
compensation calculation was canceled because of an error.

System Response

The system cancels calculation of the reserves from claim items.

How to fix this error?

Check the following
Consistency of the claim items. Execute the following checks:
Check that the amount claimed is correct.
Check whether different claims overlap.
Evaluation of the claim items.
Grouping of the claim items in the specific
<DS:GLOS.40552E756CE2C94F9C25358499225F19>claim</>.

Procedure for System Administrators

Also check the following system settings:
In IMG activity <zk> Configure Benefit
Type Trees</>, check the benefit types that are used in the claim
items. Execute the following checks:
Check that the hierarchy of the benefit types in the benefit type tree
used is correct.
Check that a top level node exists in the benefit type tree.
Check that the same reserve type is assigned to all benefit types of a
hierarchy.
In IMG activity <zk> Configure Internal
Claim Types</>, check that the reserve types assigned in the benefit
type tree are also allowed in the subclaim affected.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CF019 - Reserve calculation not possible. Compensation calculation produced error ?

  The SAP error message ICL_CF019: Reserve calculation not possible. Compensation calculation produced error typically occurs in the context of the SAP Claims Management module, particularly when dealing with reserve calculations for claims. This error indicates that there was an issue during the compensation calculation process, which is necessary for determining the reserves associated with a claim.
  Causes:
  
  Data Inconsistencies: There may be missing or inconsistent data in the claim or related master data that prevents the calculation from being completed.
  Configuration Issues: Incorrect configuration settings in the claims management module or related components can lead to errors during calculations.
  System Errors: Technical issues or bugs in the SAP system can also cause this error to occur.
  Missing Authorizations: The user may not have the necessary authorizations to perform the reserve calculation.
  Incorrect Calculation Parameters: The parameters set for the compensation calculation may not be valid or appropriate for the current claim.
  
  Solutions:
  
  Check Claim Data: Review the claim data for completeness and accuracy. Ensure that all required fields are filled out and that there are no inconsistencies.
  Review Configuration: Verify the configuration settings in the Claims Management module. Ensure that all necessary settings for reserve calculations and compensation calculations are correctly configured.
  Check for System Updates: Ensure that your SAP system is up to date with the latest patches and updates, as these may resolve known bugs or issues.
  Authorization Check: Confirm that the user attempting to perform the calculation has the necessary authorizations to execute the reserve calculation.
  Review Calculation Parameters: Check the parameters used for the compensation calculation to ensure they are valid and appropriate for the claim in question.
  Consult SAP Notes: Look for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Debugging: If you have access to technical resources, consider debugging the compensation calculation process to identify the root cause of the error.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for Claims Management for detailed information on reserve calculations and compensation processes.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, especially if it appears to be a system-related issue.
  
  By following these steps, you should be able to identify and resolve the cause of the ICL_CF019 error in your SAP system.