How To Fix ICL_CCALC021 - Amount &1 times quantity &2 does not match requested amount &3

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CCALC -

• Message number: 021

• Message text: Amount &1 times quantity &2 does not match requested amount &3

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CCALC021 - Amount &1 times quantity &2 does not match requested amount &3 ?

  The SAP error message ICL_CCALC021 indicates a discrepancy in the calculation of amounts in a claims processing scenario, typically related to insurance claims. The message states that the product of an amount and a quantity does not match the requested amount. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Data Entry Error: The amount or quantity entered may be incorrect, leading to a mismatch.
  Configuration Issues: There may be issues in the configuration of the insurance product or claim processing settings.
  Calculation Logic: The logic used to calculate the total amount may not be functioning as expected, possibly due to custom code or enhancements.
  Currency Conversion: If different currencies are involved, conversion rates may not be applied correctly, leading to discrepancies.
  Incomplete Data: Required fields may not be filled out completely, causing the system to miscalculate the expected amounts.
  
  Solution:
  
  Verify Input Data: Check the amounts and quantities entered in the claim. Ensure that they are correct and consistent with the expected values.
  Review Configuration: Look into the configuration settings for the insurance product in question. Ensure that all relevant parameters are set correctly.
  Check Calculation Logic: If there are custom calculations involved, review the logic to ensure it aligns with business rules and requirements.
  Currency Settings: If applicable, verify that currency conversion rates are set correctly and that the amounts are being calculated in the correct currency.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on the error message and related processes.
  Testing: If changes are made, conduct thorough testing to ensure that the issue is resolved and that no new issues arise.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as those related to claims processing or configuration.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, providing insights or solutions from other users’ experiences.
  Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with detailed information about the error and the context in which it occurs.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.