How To Fix ICL_CCALC020 - Incorrect Customizing in the definition of the benefit type

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CCALC -

• Message number: 020

• Message text: Incorrect Customizing in the definition of the benefit type

What causes this issue?

The Customizing setting for definition of the benefit type is
inconsistent.
The benefit type is an expenses type and the "cross-coverage type"
indicator has been set. This is not permitted for expenses types.

System Response

The transaction is canceled.

How to fix this error?

Delete the "cross-coverage type" indicator.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CCALC020 - Incorrect Customizing in the definition of the benefit type ?

  The SAP error message ICL_CCALC020, which states "Incorrect Customizing in the definition of the benefit type," typically occurs in the context of the SAP Claims Management module, particularly when dealing with benefit types in the configuration of insurance or claims processing.
  Cause:
  This error usually arises due to one or more of the following reasons:
  
  
  Incorrect Configuration: The benefit type may not be correctly configured in the system. This could involve missing or incorrect settings in the customizing tables related to benefit types.
  
  
  Missing Dependencies: There may be dependencies or prerequisites that are not met for the benefit type being used. For example, certain benefit types may require specific conditions or settings to be in place.
  
  
  Data Inconsistencies: There could be inconsistencies in the data related to the benefit type, such as invalid entries or references to non-existent objects.
  
  
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access or process the benefit type, leading to this error.
  
  
  Solution:
  To resolve the ICL_CCALC020 error, you can follow these steps:
  
  
  Check Customizing Settings:
  
  Go to the customizing settings for the benefit type in the SAP system (Transaction SPRO).
  Verify that all required fields and settings are correctly configured. Pay special attention to the benefit type definition and any related settings.
  
  
  
  Review Dependencies:
  
  Ensure that all prerequisites for the benefit type are met. This may involve checking related benefit types, conditions, or other configurations that might affect the current benefit type.
  
  
  
  Data Validation:
  
  Check the data associated with the benefit type for any inconsistencies or errors. This may involve reviewing entries in relevant tables or transaction data.
  
  
  
  Authorization Check:
  
  Ensure that the user encountering the error has the necessary authorizations to access and process the benefit type. This may involve checking user roles and permissions.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the Claims Management module and benefit types for any specific guidance or known issues.
  
  
  
  Testing:
  
  After making changes, perform tests to ensure that the error no longer occurs and that the benefit type functions as expected.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with detailed information about the error and the steps you have already taken.
  
  By following these steps, you should be able to identify and resolve the cause of the ICL_CCALC020 error in your SAP system.