How To Fix ICL_ACTLOG120 - It is not possible to display the note to clerk

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_ACTLOG - Messages for Activity Log

• Message number: 120

• Message text: It is not possible to display the note to clerk

What causes this issue?

The system can only display the note to clerk if one of the following
conditions is met:
The task has already been executed.
You have selected a task row.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Ensure that one of the above conditions is met.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_ACTLOG120 - It is not possible to display the note to clerk ?

  The SAP error message ICL_ACTLOG120, which states "It is not possible to display the note to clerk," typically occurs in the context of the SAP Claims Management module. This error can arise due to various reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Authorization Issues: The user may not have the necessary authorizations to view the notes associated with the claim.
  Data Inconsistencies: There may be inconsistencies or missing data in the claim or related documents that prevent the system from displaying the notes.
  Configuration Issues: The system configuration may not be set up correctly to allow for the display of notes.
  Technical Errors: There could be a technical issue or bug in the SAP system that is causing the error.
  
  Solutions:
  
  
  Check Authorizations:
  
  Ensure that the user has the appropriate roles and authorizations to access the notes. This can be checked in transaction code SU53 or by consulting with your SAP security team.
  
  
  
  Review Claim Data:
  
  Verify that all necessary data related to the claim is complete and correct. Check for any missing or inconsistent entries that might be causing the issue.
  
  
  
  Configuration Review:
  
  Consult with your SAP configuration team to ensure that the settings for the Claims Management module are correctly configured to allow note display.
  
  
  
  Technical Support:
  
  If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes in the SAP Support Portal for any known issues or patches related to this error.
  
  
  
  Debugging:
  
  If you have access to technical resources, debugging the transaction or program that generates this error may provide insights into the underlying issue.
  
  
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error message. You can search for the error message or related keywords.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ICLM (Claims Management) and others that may be involved in the claims process.
  Documentation: Review SAP documentation related to Claims Management for best practices and troubleshooting steps.
  
  If the problem continues after trying the above solutions, it may be beneficial to escalate the issue to SAP support for further assistance.