How To Fix ICL2855 - Search help is obsolete; see SAP Note 2696968

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL2 - FS-CM: Claims Management

• Message number: 855

• Message text: Search help is obsolete; see SAP Note 2696968

What causes this issue?

SAP has marked the search help as obsolete.

System Response

The system no longer calls the search help.

How to fix this error?

Read the SAP Note under
https://launchpad.support.sap.com/#/notes/2696968.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL2855 - Search help is obsolete; see SAP Note 2696968 ?

  The SAP error message ICL2855 indicates that a search help you are trying to use is obsolete. This typically occurs when the search help has been deprecated or replaced in the SAP system, and it suggests that you should refer to a specific SAP Note for further guidance.
  Cause:
  The primary cause of this error is that the search help you are attempting to use is no longer supported or has been marked as obsolete in the SAP system. This can happen due to updates or changes in the SAP software, where certain functionalities are improved or replaced with new ones.
  Solution:
  To resolve this issue, you should follow these steps:
  
  
  Refer to SAP Note 2696968: This note contains specific information regarding the obsolete search help and may provide details on what has replaced it or how to handle the situation. You can access SAP Notes through the SAP Support Portal.
  
  
  Check for Alternative Search Helps: If the search help is obsolete, there may be a new or alternative search help that you can use instead. The SAP Note should provide guidance on this.
  
  
  Update Custom Code: If your application or custom code is using the obsolete search help, you may need to update it to use the new search help or modify it according to the recommendations in the SAP Note.
  
  
  Consult with SAP Support: If you are unable to resolve the issue using the information in the SAP Note, consider reaching out to SAP Support for further assistance.
  
  
  Related Information:
  
  SAP Notes: Always check the SAP Support Portal for the latest notes and updates related to your issue.
  Search Helps: Familiarize yourself with how search helps work in SAP, including how to create and modify them if necessary.
  System Updates: Keep your SAP system updated to ensure you have the latest features and fixes, which can help prevent encountering obsolete functionalities.
  
  By following these steps, you should be able to address the ICL2855 error and continue using the necessary functionalities in your SAP system.