How To Fix ICL2384 - You do have have authorization to delete the coverage referral

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL2 - FS-CM: Claims Management

• Message number: 384

• Message text: You do have have authorization to delete the coverage referral

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL2384 - You do have have authorization to delete the coverage referral ?

  The SAP error message ICL2384, which states "You do not have authorization to delete the coverage referral," typically indicates that the user attempting to perform the deletion action does not have the necessary permissions assigned in the SAP system. This can occur in various SAP modules, particularly in the context of insurance or claims management.
  Cause:
  
  Authorization Issues: The user lacks the required authorization object to delete coverage referrals. This could be due to missing roles or permissions in their user profile.
  Role Configuration: The roles assigned to the user may not include the necessary authorizations for the specific transaction or action they are trying to perform.
  System Configuration: There may be specific configurations in the SAP system that restrict certain actions based on user roles or statuses of the coverage referrals.
  
  Solution:
  
  
  Check User Authorizations:
  
  Verify the user's roles and authorizations using transaction code SU53 immediately after the error occurs. This will show what authorizations were checked and which ones failed.
  Use transaction code PFCG to review the roles assigned to the user and ensure that the necessary authorizations for deleting coverage referrals are included.
  
  
  
  Modify Roles:
  
  If the necessary authorizations are missing, work with your SAP security team to modify the roles or create a new role that includes the required authorizations.
  Ensure that the authorization objects related to coverage referrals (e.g., I_CLAIM, I_COVERAGE) are included in the role.
  
  
  
  Testing:
  
  After making changes to the roles or authorizations, have the user log out and log back in to ensure that the new permissions take effect.
  Test the deletion action again to confirm that the issue has been resolved.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or consult with your SAP Basis or security team for specific authorization objects related to coverage referrals and their configurations.
  
  
  
  Related Information:
  
  Authorization Objects: Common authorization objects that may be relevant include I_CLAIM (Claims Management) and I_COVERAGE (Coverage Management). Check the specific fields and values required for deletion actions.
  SAP Notes: Look for any relevant SAP Notes that may address this specific error or provide additional guidance on authorization issues.
  User Training: Ensure that users are trained on the processes and permissions required for their roles, especially when dealing with sensitive actions like deletions.
  
  If the issue persists after checking and updating authorizations, it may be necessary to involve your SAP support team for further investigation.