How To Fix ICL2400 - Claim contains locked business partner

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL2 - FS-CM: Claims Management

• Message number: 400

• Message text: Claim contains locked business partner

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL2400 - Claim contains locked business partner ?

  The SAP error message ICL2400, which states "Claim contains locked business partner," typically occurs in the context of the SAP Claims Management module. This error indicates that the business partner associated with the claim is locked, preventing any further processing of the claim until the issue is resolved.
  Cause:
  
  Locked Business Partner: The business partner (which could be a customer, vendor, or other entity) linked to the claim is locked in the system. This could happen due to various reasons, such as:
  
  The business partner is being edited or updated by another user.
  The business partner has been marked as inactive or locked due to compliance or business rules.
  There are pending approvals or issues related to the business partner that need to be resolved.
  
  
  
  Solution:
  To resolve the ICL2400 error, you can take the following steps:
  
  
  Check Business Partner Status:
  
  Navigate to the business partner in question using transaction code BP (Business Partner).
  Check if the business partner is locked or inactive. If it is locked, you may need to unlock it or change its status.
  
  
  
  Unlock the Business Partner:
  
  If you have the necessary permissions, you can unlock the business partner by editing its status in the Business Partner transaction.
  If you do not have the necessary permissions, contact your system administrator or the person responsible for managing business partners in your organization.
  
  
  
  Review Pending Actions:
  
  Ensure that there are no pending actions or approvals related to the business partner that need to be addressed.
  
  
  
  Check for Concurrent Users:
  
  If another user is currently editing the business partner, you may need to wait until they have completed their changes.
  
  
  
  Consult Documentation:
  
  Review any relevant SAP documentation or notes related to business partner management and claims processing for additional guidance.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP for Business Partner management and ICL for Claims Management.
  User Roles and Permissions: Ensure that users have the appropriate roles and permissions to manage business partners and claims.
  SAP Notes: Check for any SAP Notes related to ICL2400 or business partner locking issues, as they may provide specific fixes or workarounds.
  
  By following these steps, you should be able to identify the cause of the ICL2400 error and implement a solution to resolve it.