How To Fix ICL2381 - Subclaim &1: After ICL_SBC01_FV, STNOCLAIM and STHANDLER is set

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL2 - FS-CM: Claims Management

• Message number: 381

• Message text: Subclaim &1: After ICL_SBC01_FV, STNOCLAIM and STHANDLER is set

What causes this issue?

After the BRFplus object <AB>ICL_SBC01_FV</> is called, the statuses
<ZK>No Claim Made</> (<AB>STNOCLAIM</>) and <ZK>Subclaim in Processing
</> (<AB>STHANDLER</>) are set.

System Response

The system cancels processing, since the claim could now contain
inconsistencies.

How to fix this error?

Check whether the BRFplus object <AB>ICL_SBC01_FV</> functions for
subclaims that were created with the status <ZK>No Claim Made</>.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL2381 - Subclaim &1: After ICL_SBC01_FV, STNOCLAIM and STHANDLER is set ?

  The SAP error message ICL2381 typically relates to issues in the context of claims processing within the SAP Insurance module. This specific error indicates that there is a problem with the subclaim processing, particularly after the function module ICL_SBC01_FV has been executed, and the status of the claim (STNOCLAIM) and the handler (STHANDLER) have been set.
  Cause:
  The error can occur due to several reasons, including:
  
  
  Incorrect Status Transition: The status of the subclaim may not be valid for the operation being performed. For example, if the subclaim is in a status that does not allow further processing or updates.
  
  
  Data Inconsistencies: There may be inconsistencies in the data related to the subclaim, such as missing mandatory fields or incorrect values.
  
  
  Business Logic Violations: The business rules defined in the system may not allow the current operation due to specific conditions not being met.
  
  
  Configuration Issues: There may be configuration settings in the SAP system that are not aligned with the expected behavior for subclaims.
  
  
  Solution:
  To resolve the ICL2381 error, you can take the following steps:
  
  
  Check Subclaim Status: Review the status of the subclaim to ensure it is in a valid state for the operation you are trying to perform. You may need to change the status or take corrective actions based on the business process.
  
  
  Validate Data: Ensure that all required fields for the subclaim are filled out correctly and that there are no inconsistencies in the data. This includes checking for any mandatory fields that may be missing.
  
  
  Review Business Rules: Consult the business rules and logic defined in the system to ensure that the operation you are attempting is allowed under the current conditions.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to the ICL2381 error for any specific guidance or known issues.
  
  
  Debugging: If you have access to the development environment, you can debug the function module ICL_SBC01_FV to trace the execution flow and identify where the error is being triggered.
  
  
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support for assistance. Provide them with the error message details and any relevant context.
  
  
  Related Information:
  
  SAP Notes: Check for any SAP Notes related to the ICL2381 error for patches or updates that may address the issue.
  Transaction Codes: Familiarize yourself with relevant transaction codes in the SAP Insurance module that may help in managing claims and subclaims.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the ICL2381 error effectively.