How To Fix ICL2380 - You do not have authorization to overrule coverage referral &1 &2

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL2 - FS-CM: Claims Management

• Message number: 380

• Message text: You do not have authorization to overrule coverage referral &1 &2

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

INCLUDE ISIS_SYSTEMADMIN OBJECT DOKU ID TX

Procedure for System Administrators

The authorization check is done by authorization object
<DS:UO.I_ICL_REF>I_ICL_REF</>.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL2380 - You do not have authorization to overrule coverage referral &1 &2 ?

  The SAP error message ICL2380, which states "You do not have authorization to overrule coverage referral &1 &2," typically occurs in the context of SAP's Insurance Management module, particularly when dealing with coverage referrals in insurance policies.
  Cause:
  The error indicates that the user attempting to perform an action does not have the necessary authorization to override a coverage referral. This could be due to several reasons:
  
  Authorization Roles: The user’s role does not include the necessary permissions to override coverage referrals.
  Configuration Settings: The system may be configured to restrict certain actions based on user roles or specific conditions.
  User Profile: The user profile may not be set up correctly to allow for the required actions.
  
  Solution:
  To resolve this issue, you can take the following steps:
  
  
  Check User Authorizations:
  
  Review the user’s authorization profile in the SAP system. Ensure that the user has the necessary roles assigned that include permissions for overriding coverage referrals.
  Use transaction code SU53 immediately after the error occurs to see which authorization check failed.
  
  
  
  Modify User Roles:
  
  If the user lacks the necessary authorizations, work with your SAP security team to modify the user’s roles or create a new role that includes the required authorizations.
  The specific authorization object to look for may be related to insurance coverage management, such as ICL_AUTH or similar.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources related to insurance management and coverage referrals to understand the specific authorizations required.
  
  
  
  Testing:
  
  After making changes to the user’s roles or authorizations, have the user log out and back in, then attempt the action again to see if the issue is resolved.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking authorizations and roles, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SU01 (User Maintenance), PFCG (Role Maintenance), and SU53 (Authorization Check).
  Authorization Objects: Understand the relevant authorization objects that govern access to insurance-related functions.
  SAP Notes: Check for any SAP Notes related to ICL2380 for additional context or known issues.
  
  By following these steps, you should be able to identify and resolve the authorization issue causing the ICL2380 error message.