How To Fix ICL2360 - Incident type &1 is not permitted for product profile &2

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL2 - FS-CM: Claims Management

• Message number: 360

• Message text: Incident type &1 is not permitted for product profile &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL2360 - Incident type &1 is not permitted for product profile &2 ?

  The SAP error message ICL2360 indicates that there is an issue with the incident type being used in relation to a specific product profile. This error typically arises in the context of SAP's Insurance Claims Management (ICM) module, where incident types are associated with specific product profiles for managing claims.
  Cause:
  The error message "ICL2360 Incident type &1 is not permitted for product profile &2" usually occurs due to one of the following reasons:
  
  
  Configuration Issue: The incident type you are trying to use is not configured to be associated with the specified product profile in the system. This could be due to incorrect settings in the customizing or configuration of the ICM module.
  
  
  Data Entry Error: There may be a mistake in the data entry where the wrong incident type is selected for the product profile.
  
  
  Authorization Issues: The user may not have the necessary permissions to use the specified incident type with the product profile.
  
  
  Solution:
  To resolve the ICL2360 error, you can take the following steps:
  
  
  Check Configuration:
  
  Go to the customizing settings in SAP (transaction code SPRO).
  Navigate to the relevant section for Insurance Claims Management.
  Verify that the incident type is correctly assigned to the product profile in question. You may need to adjust the configuration to allow the incident type for that product profile.
  
  
  
  Review Data Entry:
  
  Double-check the incident type and product profile being used in the transaction. Ensure that they are compatible and correctly entered.
  
  
  
  User Authorizations:
  
  Ensure that the user has the necessary authorizations to access and use the incident type with the specified product profile. This may involve checking roles and permissions in the user management settings.
  
  
  
  Consult Documentation:
  
  Review any relevant SAP documentation or notes related to the specific incident type and product profile to ensure compliance with the expected configurations.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), ICL1 (Create Incident), and ICL2 (Change Incident) to navigate through the system effectively.
  SAP Notes: Search for SAP Notes related to ICL2360 for any specific fixes or updates that may address the issue.
  Training and Documentation: Ensure that users are trained on the correct processes for entering incidents and managing product profiles to minimize errors.
  
  By following these steps, you should be able to identify and resolve the cause of the ICL2360 error in your SAP system.