How To Fix ICL2348 - Closure of claim &1, subclaim &2, claim item &3 not scheduled

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL2 - FS-CM: Claims Management

• Message number: 348

• Message text: Closure of claim &1, subclaim &2, claim item &3 not scheduled

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL2348 - Closure of claim &1, subclaim &2, claim item &3 not scheduled ?

  The SAP error message ICL2348 indicates that the closure of a claim, subclaim, or claim item has not been scheduled. This error typically arises in the context of the SAP Claims Management module, which is used for managing insurance claims.
  Cause:
  The error can occur due to several reasons, including:
  
  Missing Closure Schedule: The claim or subclaim may not have a scheduled closure date, which is necessary for the system to process the closure.
  Incorrect Status: The claim or subclaim may be in a status that does not allow for closure. For example, it might still be under review or pending additional information.
  Incomplete Data: Required fields or data related to the claim may be incomplete or missing, preventing the closure from being processed.
  Configuration Issues: There may be configuration settings in the SAP system that are not set up correctly, affecting the closure process.
  
  Solution:
  To resolve the ICL2348 error, you can take the following steps:
  
  Check Closure Schedule: Verify if a closure date has been scheduled for the claim, subclaim, or claim item. If not, schedule a closure date.
  Review Claim Status: Ensure that the claim or subclaim is in a status that allows for closure. If it is not, you may need to change its status or complete any pending actions.
  Complete Required Data: Check for any missing or incomplete data in the claim. Ensure that all mandatory fields are filled out correctly.
  Consult Configuration: If the issue persists, consult with your SAP administrator or technical team to review the configuration settings related to claims management. They may need to adjust settings to allow for proper closure processing.
  Use Transaction Codes: Utilize relevant transaction codes (like ICLM or ICLD) to navigate to the claims management area and check the details of the claim in question.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the ICL2348 error. SAP frequently updates its knowledge base with solutions for common errors.
  Documentation: Refer to the SAP Help Portal for detailed documentation on Claims Management and the specific processes involved in closing claims.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the problem continues after following these steps, it may be beneficial to escalate the issue to SAP support for further assistance.