How To Fix ICL2324 - Payment contains claim items in a different currency

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL2 - FS-CM: Claims Management

• Message number: 324

• Message text: Payment contains claim items in a different currency

What causes this issue?

The payment contains claim items whose currency does not match the
payment currency.
<ZH>Note</>: The currency of the payment is the currency specified for
the policy.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If these different currencies do not present a problem, execute the
payment.
If these different currencies do present a problem, perform one of the
following activities:
On the <ZK>Payment</> screen, change the currency of the payment
(currency field next to the <ZK>Payment Amount</> field).
For the payment, choose only those claim items that have the same
currency as the payment.
Then create a dedicated payment for each currency required.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL2324 - Payment contains claim items in a different currency ?

  The SAP error message ICL2324, which states "Payment contains claim items in a different currency," typically occurs in the context of insurance claims processing within the SAP system. This error indicates that there is a mismatch in the currency of the payment being processed and the currency of the claim items associated with that payment.
  Cause:
  
  Currency Mismatch: The payment you are trying to process is in a different currency than the claim items. For example, if the claim items are in USD and the payment is in EUR, this error will occur.
  Configuration Issues: There may be configuration settings in the SAP system that do not allow for payments in different currencies for the same claim.
  Data Entry Errors: Incorrect data entry during the creation of claims or payments can lead to this issue.
  
  Solution:
  
  Check Currency Settings: Verify the currency settings for both the claim items and the payment. Ensure that they match. If they do not, you may need to convert the payment to the correct currency or adjust the claim items.
  Adjust Payment Currency: If possible, change the currency of the payment to match the currency of the claim items. This may involve creating a new payment in the correct currency.
  Review Claim Configuration: Check the configuration settings in the SAP system related to claims and payments. Ensure that the system is set up to handle multiple currencies if that is a requirement.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling currency issues in claims processing.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert who can provide more tailored assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that pertain to claims processing and payments, such as ICL (Insurance Claims Management).
  Currency Conversion: Understand how currency conversion works in SAP, including exchange rates and how they are applied to claims and payments.
  User Roles and Permissions: Ensure that the user processing the payment has the necessary permissions to make changes to claims and payments, especially in multi-currency scenarios.
  Testing: If changes are made to the configuration or data, conduct thorough testing to ensure that the issue is resolved and that no new issues arise.
  
  By addressing the currency mismatch and ensuring proper configuration, you should be able to resolve the ICL2324 error in SAP.