How To Fix ICL2324 - Payment contains claim items in a different currency

ICL2324 - Overview

• Message type: E = Error

• Message class: ICL2 - FS-CM: Claims Management

• Message number: 324

• Message text: Payment contains claim items in a different currency

What causes this issue?

The payment contains claim items whose currency does not match the
payment currency.
<ZH>Note</>: The currency of the payment is the currency specified for
the policy.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If these different currencies do not present a problem, execute the
payment.
If these different currencies do present a problem, perform one of the
following activities:
On the <ZK>Payment</> screen, change the currency of the payment
(currency field next to the <ZK>Payment Amount</> field).
For the payment, choose only those claim items that have the same
currency as the payment.
Then create a dedicated payment for each currency required.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL2324 - Payment contains claim items in a different currency ?

  The SAP error message ICL2324, which states "Payment contains claim items in a different currency," typically occurs in the context of insurance claims processing within the SAP system. This error indicates that there is a mismatch in the currency of the payment being processed and the currency of the claim items associated with that payment.
  
  Cause:
  
  Currency Mismatch: The payment you are trying to process is in a different currency than the claim items. For example, if the claim items are in USD and the payment is in EUR, this error will occur.
  
  Configuration Issues: There may be configuration settings in the SAP system that do not allow for payments in different currencies for the same claim.
  Data Entry Errors: Incorrect data entry during the creation of claims or payments can lead to this issue.
  
  
  Solution:
  
  Check Currency Settings: Verify the currency settings for both the claim items and the payment. Ensure that they match. If