How To Fix ICL2321 - Deletion of claim items &1 &2 &3 &4 without considering the evaluation

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL2 - FS-CM: Claims Management

• Message number: 321

• Message text: Deletion of claim items &1 &2 &3 &4 without considering the evaluation

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL2321 - Deletion of claim items &1 &2 &3 &4 without considering the evaluation ?

  The SAP error message ICL2321 typically occurs in the context of the SAP Claims Management module, particularly when dealing with the deletion of claim items. This error indicates that there is an attempt to delete claim items without considering the evaluation status of those items.
  Cause:
  The error message ICL2321 is triggered when:
  
  You are trying to delete claim items that are still in a state where they should not be deleted, often due to their evaluation status.
  The system has certain checks in place to ensure that only claim items that are eligible for deletion can be removed. If the items are still under evaluation or have not been processed correctly, the system will prevent their deletion.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Evaluation Status: Review the evaluation status of the claim items you are trying to delete. Ensure that they are in a state that allows for deletion. If they are still under evaluation, you may need to complete or cancel the evaluation process first.
  
  
  Adjust Deletion Logic: If you are using a custom program or transaction to delete the claim items, ensure that it includes logic to check the evaluation status before attempting deletion.
  
  
  Consult Documentation: Refer to the SAP documentation or help files related to Claims Management for specific guidelines on the deletion of claim items.
  
  
  Use Standard Transactions: If you are using a custom transaction or program, consider using standard SAP transactions for managing claims, as they will have built-in checks and balances.
  
  
  Contact SAP Support: If you are unable to resolve the issue, consider reaching out to SAP support for assistance. They can provide insights based on the specific configuration and version of your SAP system.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP Claims Management, such as ICL01 (Create Claim), ICL02 (Change Claim), and ICL03 (Display Claim).
  Authorization: Ensure that you have the necessary authorizations to delete claim items. Sometimes, authorization issues can also lead to errors.
  System Logs: Check system logs for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to address the ICL2321 error and successfully manage the deletion of claim items in your SAP system.