How To Fix ICL2279 - Navigation to reference claim &1 is not possible; claim has been archived

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL2 - FS-CM: Claims Management

• Message number: 279

• Message text: Navigation to reference claim &1 is not possible; claim has been archived

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL2279 - Navigation to reference claim &1 is not possible; claim has been archived ?

  The SAP error message ICL2279 indicates that you are trying to navigate to a reference claim that has been archived. This typically occurs in the context of SAP's Claims Management module, where claims can be archived for various reasons, such as data retention policies or system performance optimization.
  Cause:
  
  Archiving Process: The claim you are trying to access has been archived, meaning it is no longer available in the active database but is stored in an archive for historical reference.
  Data Retention Policies: Organizations often archive data to comply with legal requirements or to manage system performance.
  Incorrect Navigation: Attempting to access a claim that has been archived without proper procedures in place.
  
  Solution:
  
  
  Access Archived Data: If you need to view the archived claim, you will need to use the appropriate transaction or report designed to access archived data. This may involve using the Archive Management tools in SAP.
  
  Use transaction code SARA to manage archived data.
  You may need to consult with your SAP Basis or system administrator to retrieve the archived claim.
  
  
  
  Check Claim Status: Verify the status of the claim in question. If it has been archived, you may need to check if there are any active claims or related documents that can be accessed instead.
  
  
  Consult Documentation: Review your organization's policies on data archiving and retrieval to understand the procedures for accessing archived claims.
  
  
  User Authorization: Ensure that you have the necessary authorizations to access archived data. If not, you may need to request access from your system administrator.
  
  
  Related Information:
  
  Archiving in SAP: Archiving is a process in SAP that allows for the removal of data from the database while retaining it in a format that can be accessed when needed. This is crucial for maintaining system performance and complying with data retention regulations.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  SARA: Archive Administration
  SARI: Archive Information System
  
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or updates regarding this error message.
  
  If the issue persists or if you need further assistance, consider reaching out to your SAP support team or consulting the SAP Community for more specific guidance related to your system configuration.