How To Fix ICL2278 - A link type with a backward direction is missing for link type &1

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL2 - FS-CM: Claims Management

• Message number: 278

• Message text: A link type with a backward direction is missing for link type &1

What causes this issue?

You have entered link type &v1&, but no backward link type has been
assigned to this link type in Customizing.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Perform one of the following activities:
In the application
Switch to the target claim.
Create a link to the source claim using the link type that is assigned
to link type &v1& as the forward link type.
In Customizing
Change the Customizing (see below under "Procedure for System
Administration").

Procedure for System Administrators

If you want to enter both link types from both the source claim and
target claim, you must maintain both directions in IMG activity
<ZK>Define Return Direction of Link Type</>. See the following example:
INCLUDE ICL_BACKASSIGN_EXAMPLE OBJECT DOKU ID TX
<ZH>Customizing settings</>:
INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL2278 - A link type with a backward direction is missing for link type &1 ?

  The SAP error message ICL2278 indicates that there is a missing link type with a backward direction for a specified link type in the context of the SAP Insurance Contract Lifecycle (ICL) module. This error typically arises when the system expects a certain relationship or link between objects (such as contracts, policies, or claims) but cannot find the corresponding backward link.
  Cause:
  The error can occur due to several reasons:
  
  Configuration Issues: The link types may not be properly configured in the system. This could be due to missing entries in the customizing settings for link types.
  Data Integrity Issues: There may be inconsistencies in the data where the expected backward link does not exist.
  Custom Development: If there are custom developments or enhancements, they may not have been implemented correctly, leading to missing link types.
  
  Solution:
  To resolve the ICL2278 error, you can take the following steps:
  
  
  Check Link Type Configuration:
  
  Go to the customizing settings in SAP (transaction SPRO).
  Navigate to the relevant section for Insurance Contract Lifecycle (ICL) and check the configuration for link types.
  Ensure that the link type specified in the error message has a corresponding backward link type defined.
  
  
  
  Create Missing Link Types:
  
  If the backward link type is indeed missing, you may need to create it. This involves defining the link type in the system with the appropriate settings.
  
  
  
  Data Consistency Check:
  
  Perform a data consistency check to ensure that all necessary links are present and correctly configured.
  You can use transaction codes like SE16 or SE11 to inspect the relevant database tables for any inconsistencies.
  
  
  
  Review Custom Code:
  
  If there are custom developments, review the code to ensure that it correctly handles link types and their relationships.
  Make sure that any custom logic does not interfere with the standard behavior of link types.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the ICL module for any specific guidance on link types and their configurations.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking configurations and data, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant context.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), SE16 (Data Browser), and SE11 (Data Dictionary).
  SAP Notes: Search for SAP Notes related to ICL and link types, as they may provide additional insights or patches for known issues.
  Documentation: Review the SAP Help Portal for detailed documentation on the Insurance Contract Lifecycle and link type configurations.
  
  By following these steps, you should be able to identify and resolve the cause of the ICL2278 error in your SAP system.