How To Fix ICL2271 - Special rights exist; choose an entitled payee

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL2 - FS-CM: Claims Management

• Message number: 271

• Message text: Special rights exist; choose an entitled payee

What causes this issue?

In this claim there is at least one 'special right in the contract' or
one 'special right in the claim'. This means that you can pay out the
benefit to a special rights beneficiary.

System Response

The system only displays this message as information. The purpose of
this is to prevent you from paying out the benefit to an unentitled
payee (such as the policyholder) instead of to the special rights
beneficiary. However, it is left to your discretion whether you actually
pay out the benefit to the special rights beneficiary.

How to fix this error?

Information on special rights
To find out about the individual special rights, proceed as follows:
Special rights in the contract:
Choose the contract in the navigation tree.
Choose the <ZK>Special Rights in the Contract</> tab page
Special rights in the claim:
At claim header or subclaim level (depending whether the special right
was created at claim header or subclaim level) choose the <ZK>Special
Rights in the Claim</> tab page
Payout
Navigate to the payments screen.
In the input help on the payee, select the special rights beneficiary.
Enter the remaining data on the payment.
Save.
The payout is made to the special rights beneficiary.
This has the following consequences for display of the information
message:
Special rights in the contract
With special rights in the contract, the system no longer displays this
information message as long as no other special rights exist.
Special rights in the claim
With special rights in the claim you firstly need to flag the special
right as completed. To do so, choose the <ZK>Special Rights in Claim</>
tab page and set the <ZK>Completed</> indicator for the special right in
question.
In future, the system does not display this information message if no
other special rights exist.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL2271 - Special rights exist; choose an entitled payee ?

  The SAP error message ICL2271 ("Special rights exist; choose an entitled payee") typically occurs in the context of the SAP Insurance module, particularly when dealing with claims processing or payments. This error indicates that there are specific rights or entitlements associated with the payee that need to be addressed before proceeding with the transaction.
  Cause:
  
  Entitlement Issues: The payee you are trying to select may have special rights or entitlements that are not being met or recognized in the current transaction.
  Configuration Settings: There may be configuration settings in the SAP system that dictate which payees can be selected based on certain criteria (e.g., claim type, payment type).
  User Authorizations: The user may not have the necessary authorizations to select the payee due to role restrictions or missing permissions.
  
  Solution:
  
  Select an Entitled Payee: Review the list of available payees and select one that is entitled to receive the payment. This may involve checking the payee's status or rights in the system.
  Check Configuration: Consult with your SAP administrator or configuration team to ensure that the settings for payee entitlements are correctly configured. This may involve reviewing the rules that govern payee selection.
  Review User Authorizations: Ensure that the user has the necessary authorizations to select the payee. This may involve checking the user's role and permissions in the SAP system.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling payee entitlements and rights.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes in the SAP Insurance module that may help in managing payees and claims (e.g., ICLM, ICLD).
  User Training: Ensure that users are trained on the processes related to claims and payments, including how to handle special rights and entitlements.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support or your internal IT team for further assistance.