How To Fix ICL2269 - Assign link types to an internal claim type

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL2 - FS-CM: Claims Management

• Message number: 269

• Message text: Assign link types to an internal claim type

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Perform IMG activity <ZK>Assign Link Types to an Internal Claim Type
</>.

Procedure for System Administrators

INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL2269 - Assign link types to an internal claim type ?

  The SAP error message ICL2269, which states "Assign link types to an internal claim type," typically occurs in the context of the SAP Claims Management module. This error indicates that there is a missing configuration related to the assignment of link types to a specific internal claim type.
  Cause:
  The error arises when the system attempts to process a claim, but the necessary link types (which define the relationships between different entities in the claims process) have not been assigned to the internal claim type being used. This can happen due to:
  
  Incomplete Configuration: The internal claim type has not been fully configured in the system.
  Missing Link Type Assignments: The link types that should be associated with the internal claim type have not been defined or assigned.
  
  Solution:
  To resolve this error, you need to ensure that the link types are properly assigned to the internal claim type. Here are the steps to do this:
  
  
  Access the Configuration:
  
  Go to the SAP Easy Access screen.
  Navigate to the Claims Management configuration area. This is usually found under the path: SPRO -> SAP Reference IMG -> Claims Management.
  
  
  
  Define Link Types:
  
  Check if the necessary link types are defined. If not, you may need to create them.
  You can do this by navigating to the section for defining link types.
  
  
  
  Assign Link Types to Internal Claim Type:
  
  Find the section for assigning link types to internal claim types.
  Ensure that the relevant link types are assigned to the internal claim type that is causing the error.
  
  
  
  Save Changes:
  
  After making the necessary assignments, save your changes.
  
  
  
  Test the Configuration:
  
  Try to process the claim again to see if the error persists.
  
  
  
  Related Information:
  
  Documentation: Refer to the SAP Help Portal or the specific documentation for Claims Management for detailed guidance on configuring claim types and link types.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO for configuration and ICL for claims management.
  Support: If you continue to experience issues, consider reaching out to your SAP support team or consulting with an SAP expert who specializes in Claims Management.
  
  By following these steps, you should be able to resolve the ICL2269 error and ensure that your internal claim types are properly configured with the necessary link types.