How To Fix ICL2267 - Claim &1 payment item &2 &3 &4: Coverage does not match clm item coverage

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL2 - FS-CM: Claims Management

• Message number: 267

• Message text: Claim &1 payment item &2 &3 &4: Coverage does not match clm item coverage

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL2267 - Claim &1 payment item &2 &3 &4: Coverage does not match clm item coverage ?

  The SAP error message ICL2267 indicates that there is a mismatch between the coverage of a claim item and the coverage defined in the insurance policy. This error typically arises in the context of claims processing within the SAP Claims Management module, particularly in the insurance industry.
  Cause:
  The error occurs when:
  
  The claim item being processed has a coverage type that does not align with the coverage type defined in the policy.
  There may be a discrepancy in the coverage limits, terms, or conditions between the claim item and the policy.
  The claim item may be incorrectly categorized or coded, leading to a mismatch.
  
  Solution:
  To resolve the ICL2267 error, you can take the following steps:
  
  
  Review Claim Item Details: Check the details of the claim item (e.g., item type, coverage type) to ensure they are correctly defined and match the policy coverage.
  
  
  Verify Policy Coverage: Look at the insurance policy associated with the claim to confirm the coverage types and limits. Ensure that the claim item falls within the defined coverage.
  
  
  Adjust Claim Item: If the claim item is incorrectly categorized, you may need to adjust it to match the policy coverage. This could involve changing the coverage type or item details.
  
  
  Consult Configuration: If the issue persists, consult with your SAP configuration team to ensure that the coverage types and claim item categories are correctly set up in the system.
  
  
  Check for Updates: Ensure that your SAP system is up to date, as there may be patches or updates that address known issues related to claims processing.
  
  
  Documentation and Training: Ensure that users involved in claims processing are adequately trained on how to enter claim items and understand the coverage types to prevent future occurrences of this error.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific notes related to error ICL2267, as they may provide additional insights or fixes.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Documentation: Review SAP documentation related to Claims Management and coverage definitions to ensure compliance with business rules.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.