How To Fix ICL2240 - Multiple versions of int. clm type &1 renewal date &2 date of loss &3

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL2 - FS-CM: Claims Management

• Message number: 240

• Message text: Multiple versions of int. clm type &1 renewal date &2 date of loss &3

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL2240 - Multiple versions of int. clm type &1 renewal date &2 date of loss &3 ?

  The SAP error message ICL2240 indicates that there are multiple versions of an internal claim type for a specific renewal date and date of loss. This typically occurs in the context of insurance claims processing within the SAP system, particularly in the Insurance Claims Management (ICM) module.
  Cause:
  The error is caused by the existence of multiple records for the same internal claim type, renewal date, and date of loss combination in the system. This can happen due to:
  
  Data Duplication: Duplicate entries may have been created in the database, either through manual entry errors or system processes that did not properly check for existing records.
  Incorrect Configuration: The configuration settings for handling claims may not be set up correctly, leading to the creation of multiple versions of the same claim.
  System Migration Issues: If data was migrated from another system, it may have resulted in duplicate records if the migration process did not adequately handle existing data.
  
  Solution:
  To resolve the ICL2240 error, you can take the following steps:
  
  
  Check for Duplicates: Use transaction codes like SE16 or SE11 to access the relevant database tables (e.g., ICL_CLAIM) and check for duplicate entries for the specified internal claim type, renewal date, and date of loss.
  
  
  Data Cleanup: If duplicates are found, you may need to delete or merge the duplicate records. Ensure that you have proper backups and authorization before making changes to the database.
  
  
  Review Configuration: Check the configuration settings in the SAP system related to claims management. Ensure that the settings are correctly defined to prevent the creation of multiple versions of the same claim.
  
  
  Consult Documentation: Review SAP documentation or notes related to the ICL2240 error for any specific recommendations or patches that may address the issue.
  
  
  Contact SAP Support: If the issue persists or if you are unsure about how to proceed, consider reaching out to SAP support for assistance. They can provide guidance based on the specific details of your system and configuration.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ICLM (Claims Management) and ICLD (Claims Data) for managing claims.
  SAP Notes: Search for SAP Notes related to ICL2240 in the SAP Support Portal for any known issues or fixes.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the ICL2240 error and implement a solution to resolve it.