How To Fix ICL2239 - Multiple versions of policy product &1 renewal date &2 date of loss &3

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL2 - FS-CM: Claims Management

• Message number: 239

• Message text: Multiple versions of policy product &1 renewal date &2 date of loss &3

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL2239 - Multiple versions of policy product &1 renewal date &2 date of loss &3 ?

  The SAP error message ICL2239 indicates that there are multiple versions of a policy product associated with a specific renewal date and date of loss. This typically occurs in the context of insurance policy management within the SAP system, particularly in the Insurance Administration module.
  Cause:
  The error arises when the system detects that there are multiple active versions of a policy product for the same renewal date and date of loss. This can happen due to:
  
  Policy Changes: If a policy has undergone changes or updates, multiple versions may exist in the system.
  Data Entry Errors: Incorrect data entry or duplication of records can lead to multiple versions being created.
  System Configuration: Misconfiguration in the policy management settings may allow for multiple versions to be active simultaneously.
  
  Solution:
  To resolve the ICL2239 error, you can take the following steps:
  
  
  Review Policy Versions: Check the policy product versions in the system for the specified renewal date and date of loss. Identify the versions that are causing the conflict.
  
  
  Consolidate Versions: If multiple versions are not needed, consolidate them into a single version. This may involve updating the policy to reflect the correct terms and conditions.
  
  
  Delete or Archive Unused Versions: If certain versions are obsolete or incorrect, consider deleting or archiving them to prevent future conflicts.
  
  
  Check Configuration Settings: Review the configuration settings in the SAP system to ensure that the policy management module is set up correctly to prevent multiple active versions.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific instructions on managing policy versions and resolving conflicts.
  
  
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Manuals: Consult user manuals or training materials related to the Insurance Administration module for guidance on managing policy products.
  System Logs: Review system logs for any additional error messages or warnings that may provide context for the issue.
  
  By following these steps, you should be able to identify the cause of the ICL2239 error and implement a solution to resolve it.