How To Fix ICL2142 - Claim item for limit or deductible was changed automatically

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL2 - FS-CM: Claims Management

• Message number: 142

• Message text: Claim item for limit or deductible was changed automatically

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL2142 - Claim item for limit or deductible was changed automatically ?

  The SAP error message ICL2142, which states "Claim item for limit or deductible was changed automatically," typically occurs in the context of SAP's Claims Management module, particularly when dealing with insurance claims. This message indicates that the system has automatically adjusted a claim item related to a limit or deductible based on predefined rules or conditions.
  Cause:
  
  Automatic Adjustments: The system may have rules set up that automatically adjust claim items when certain conditions are met, such as changes in policy limits or deductible amounts.
  Configuration Settings: The configuration settings in the Claims Management module may dictate how limits and deductibles are handled, leading to automatic changes.
  Data Entry Errors: Incorrect data entry or inconsistencies in the claim details may trigger the system to make adjustments.
  Policy Changes: Changes in the underlying insurance policy, such as updates to coverage limits or deductible amounts, can lead to automatic adjustments in related claims.
  
  Solution:
  
  Review Claim Details: Check the claim details to understand what changes were made and why. Look for any discrepancies in the data entered.
  Check Configuration: Review the configuration settings in the Claims Management module to ensure they align with your business rules and requirements. This may involve consulting with your SAP administrator or a functional consultant.
  Audit Policy Changes: If there have been recent changes to the insurance policy, verify that these changes are correctly reflected in the claims processing system.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling this error message and understanding the underlying rules that govern claim adjustments.
  Contact Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP support or your internal IT team for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional context.
  User Forums: Engage with SAP user communities or forums where similar issues may have been discussed, and solutions shared.
  Training: Ensure that users involved in claims processing are adequately trained on the system and understand how limits and deductibles are managed within SAP.
  
  By following these steps, you should be able to identify the cause of the ICL2142 error and implement a solution to address it.