How To Fix ICL2136 - Switch of BP &1 canceled due to existing claim items

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL2 - FS-CM: Claims Management

• Message number: 136

• Message text: Switch of BP &1 canceled due to existing claim items

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL2136 - Switch of BP &1 canceled due to existing claim items ?

  The SAP error message ICL2136 indicates that a switch of a Business Partner (BP) has been canceled due to existing claim items. This typically occurs in the context of SAP's Claims Management module, where a Business Partner may be involved in multiple claims, and certain conditions must be met before a switch can be executed.
  Cause:
  The error arises when there are active claim items associated with the Business Partner that prevent the switch operation. This is a safeguard to ensure that any ongoing claims are not disrupted or incorrectly handled during the switch process.
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Existing Claims: Review the claims associated with the Business Partner. You can do this by navigating to the Claims Management module and searching for any open or active claims linked to the BP.
  
  
  Close or Process Claims: If there are claims that are no longer needed or can be processed, take the necessary actions to close or finalize them. This may involve:
  
  Completing the claims processing.
  Settling or canceling claims if they are no longer valid.
  
  
  
  Reattempt the Switch: Once all relevant claims have been addressed, attempt the switch of the Business Partner again.
  
  
  Consult Documentation: If you are unsure about how to handle specific claims, refer to your organization's SAP documentation or consult with your SAP support team for guidance.
  
  
  Check for Dependencies: Ensure that there are no other dependencies or restrictions that might be causing the switch to fail. This could include checking for related business processes or configurations.
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for Claims Management, such as:
  
  ICL01: Create Claim
  ICL02: Change Claim
  ICL03: Display Claim
  ICL04: List Claims
  
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide additional context or solutions that may not be immediately apparent.
  
  
  User Roles and Authorizations: Ensure that you have the necessary permissions to view and modify claims associated with the Business Partner.
  
  
  By following these steps, you should be able to resolve the ICL2136 error and successfully switch the Business Partner as needed. If the issue persists, consider reaching out to your SAP support team for further assistance.