How To Fix ICL2067 - Internal error (DUPREC). Contact your technical support

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL2 - FS-CM: Claims Management

• Message number: 067

• Message text: Internal error (DUPREC). Contact your technical support

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL2067 - Internal error (DUPREC). Contact your technical support ?

  The SAP error message ICL2067, which indicates an "Internal error (DUPREC)," typically arises in the context of the SAP Convergent Charging (SAP CC) or similar modules where there are issues related to duplicate records or data inconsistencies. Here’s a breakdown of the potential causes, solutions, and related information for this error:
  Causes:
  
  Duplicate Records: The error often occurs when the system encounters duplicate records in the database that violate unique constraints.
  Data Inconsistency: There may be inconsistencies in the data being processed, such as conflicting entries or missing references.
  Configuration Issues: Incorrect configuration settings in the SAP system can lead to unexpected behavior and errors.
  System Bugs: There may be bugs in the version of the software you are using that trigger this error under certain conditions.
  
  Solutions:
  
  Check for Duplicates: Review the data being processed to identify any duplicate entries. This may involve querying the database to find records that should be unique.
  Data Cleanup: If duplicates are found, you may need to clean up the data by removing or merging duplicate records.
  Review Configuration: Ensure that the configuration settings in SAP are correct and align with the business requirements. This may involve checking settings related to data handling and processing.
  Update Software: If the error is due to a known bug, check for any available patches or updates from SAP that address this issue.
  Contact Technical Support: If the issue persists after trying the above solutions, it is advisable to contact SAP technical support for further assistance. Provide them with detailed information about the error, including the context in which it occurred and any relevant logs.
  
  Related Information:
  
  SAP Notes: Search the SAP Support Portal for any notes related to ICL2067 or DUPREC errors. SAP frequently publishes notes that provide solutions or workarounds for known issues.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in diagnosing the issue, such as SE11 (Data Dictionary), SE16 (Data Browser), or ST22 (Dump Analysis).
  Logs and Traces: Check system logs (SM21) and short dumps (ST22) for additional information that may help in diagnosing the root cause of the error.
  
  Conclusion:
  The ICL2067 error is indicative of a deeper issue with data integrity or system configuration. By systematically checking for duplicates, reviewing configurations, and consulting SAP resources, you can often resolve the issue or at least gather enough information to seek effective support from SAP.