How To Fix ICL808 - Action with key &1 already being executed without a rule (line &2)

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 808

• Message text: Action with key &1 already being executed without a rule (line &2)

What causes this issue?

An action that does not have any rule is always executed. It thus does
not make sense to assign the same action to the event together with a
rule.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL808 - Action with key &1 already being executed without a rule (line &2) ?

  The SAP error message ICL808 indicates that an action associated with a specific key is already being executed without a corresponding rule. This typically occurs in the context of the SAP Insurance Management module, particularly when dealing with claims processing or similar functionalities.
  Cause:
  
  Duplicate Action Execution: The error suggests that an action (like a claim processing step) is being attempted on a key (such as a claim number) that is already in the process of being executed. This can happen if the system is trying to perform the same action multiple times simultaneously.
  Missing Rule Definition: The error also indicates that there is no rule defined for the action being executed. This could mean that the configuration for the action is incomplete or incorrect.
  Concurrency Issues: If multiple users or processes are trying to execute the same action at the same time, it can lead to this error.
  
  Solution:
  
  Check for Duplicate Processes: Ensure that the action is not being executed multiple times for the same key. You may need to check the transaction logs or the status of the claim to see if it is already being processed.
  Review Configuration: Verify the configuration settings for the action in question. Ensure that the necessary rules are defined and that they are correctly linked to the action.
  Transaction Locking: Implement transaction locking mechanisms to prevent concurrent executions of the same action. This can help avoid conflicts and ensure that actions are processed sequentially.
  Error Handling: Implement error handling in your application logic to manage situations where an action is already in progress. This could involve notifying the user or logging the error for further investigation.
  Consult Documentation: Refer to SAP documentation or support resources for specific guidance on the ICL808 error and related configuration settings.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide patches or updates that could resolve the issue.
  Transaction Codes: Familiarize yourself with transaction codes related to claims processing and configuration in the SAP Insurance module.
  User Roles and Permissions: Ensure that users have the appropriate roles and permissions to execute the actions in question, as insufficient permissions can sometimes lead to unexpected errors.
  
  If the issue persists after following these steps, it may be beneficial to reach out to SAP support for further assistance, providing them with detailed information about the error and the context in which it occurs.