How To Fix ICL768 - Question sequence &1: Multiple answers to question &2 are not permitted

ICL768 - Overview

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 768

• Message text: Question sequence &1: Multiple answers to question &2 are not permitted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL768 - Question sequence &1: Multiple answers to question &2 are not permitted ?

  The SAP error message ICL768 indicates that there is an issue with the question sequence in a questionnaire or survey within the SAP system. Specifically, it states that multiple answers to a particular question are not permitted, which typically occurs in scenarios where a question is designed to accept only a single response, but the system has detected multiple responses.
  
  Cause:
  
  Question Configuration: The question in the questionnaire may be configured to allow only a single answer (e.g., a radio button selection), but the user has attempted to provide multiple answers (e.g., checkboxes or multiple selections).
  Data Entry Error: Users may have inadvertently selected multiple options when only one was allowed.
  System Logic: There may be a flaw in the logic of the questionnaire that does not properly enforce the single-answer rule.
  
  
  Solution:
  
  Review Question Configuration: Check the configuration of the question in the questionnaire. Ensure that it is set up correctly to allow only one