How To Fix ICL768 - Question sequence &1: Multiple answers to question &2 are not permitted

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 768

• Message text: Question sequence &1: Multiple answers to question &2 are not permitted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL768 - Question sequence &1: Multiple answers to question &2 are not permitted ?

  The SAP error message ICL768 indicates that there is an issue with the question sequence in a questionnaire or survey within the SAP system. Specifically, it states that multiple answers to a particular question are not permitted, which typically occurs in scenarios where a question is designed to accept only a single response, but the system has detected multiple responses.
  Cause:
  
  Question Configuration: The question in the questionnaire may be configured to allow only a single answer (e.g., a radio button selection), but the user has attempted to provide multiple answers (e.g., checkboxes or multiple selections).
  Data Entry Error: Users may have inadvertently selected multiple options when only one was allowed.
  System Logic: There may be a flaw in the logic of the questionnaire that does not properly enforce the single-answer rule.
  
  Solution:
  
  Review Question Configuration: Check the configuration of the question in the questionnaire. Ensure that it is set up correctly to allow only one answer if that is the intended design.
  User Training: Educate users on how to properly fill out the questionnaire, emphasizing the need to select only one answer for questions that are designed that way.
  Validation Logic: If you have access to the backend configuration, review the validation logic for the questionnaire to ensure it correctly enforces the single-answer rule.
  Error Handling: Implement error handling in the questionnaire to provide clearer feedback to users when they attempt to select multiple answers for a single-answer question.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for the specific module you are working with (e.g., SAP CRM, SAP C4C) to understand how questionnaires and surveys are configured.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide updates/patches that could resolve underlying issues.
  Community Forums: Engage with SAP community forums or support channels where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who can provide deeper insights into the specific configuration and logic of your SAP system.