How To Fix ICL770 - Value request &1: Invalid line

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 770

• Message text: Value request &1: Invalid line

What causes this issue?

The value request that you entered has been defined, but it does not
contain any value request line. The result is therefore undetermined.
However, the value request is used in an environment that requires a
result from this value request.

System Response

The system cannot continue processing.

How to fix this error?

The rule administrator must ensure that the value request entered
returns a result. If this is not possible, the value request using this
value request must be altered so that the current value request is no
longer used.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL770 - Value request &1: Invalid line ?

  The SAP error message ICL770 "Value request &1: Invalid line" typically occurs in the context of the SAP Insurance module, particularly when dealing with value requests in the context of insurance claims or policies. This error indicates that there is an issue with the data being processed, specifically that a line item in a value request is invalid or not recognized by the system.
  Causes:
  
  Incorrect Data Entry: The line item may have been entered incorrectly, such as a typo or incorrect format.
  Missing Data: Required fields for the line item may be missing or not filled out properly.
  Invalid Reference: The line item may reference a value or object that does not exist or is not valid in the current context.
  Configuration Issues: There may be configuration settings in the SAP system that are not set up correctly, leading to the rejection of the line item.
  Version Mismatch: If there are updates or changes in the system, the line item may not be compatible with the current version of the software.
  
  Solutions:
  
  Check Data Entry: Review the line item for any typos or incorrect entries. Ensure that all required fields are filled out correctly.
  Validate References: Ensure that any references made in the line item (such as policy numbers, claim numbers, etc.) are valid and exist in the system.
  Review Configuration: Check the configuration settings related to the value request process to ensure they are set up correctly.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on the value request process and the expected format for line items.
  Test with Sample Data: If possible, try to replicate the issue with sample data to identify if the problem is with specific entries or a broader issue.
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that pertain to value requests and insurance processing.
  SAP Notes: Check for any SAP Notes related to the ICL770 error message, as they may provide specific fixes or patches.
  User Forums: Engage with SAP user communities or forums where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the ICL770 error and implement a solution to resolve it.