How To Fix ICL764 - No valid active version found for policy product &1 as from &2

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 764

• Message text: No valid active version found for policy product &1 as from &2

What causes this issue?

You entered a <DS:DE.ICL_LOSSDATE>date</> that is not in the
validity period of <DS:DE.ICL_POLPROD>policy
product</> &v1&.

System Response

The system does not allow you to create a claim with date &v2&
for policy product &v1&.

How to fix this error?

Check that you entered the correct date.
If this date is correct, perform one of the following activities:
Edit the claim manually
Change the Customizing for the Claims Management system. In this case,
contact your system administrator.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

In Customizing create a new version of the policy product that covers
the date.
INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL764 - No valid active version found for policy product &1 as from &2 ?

  The SAP error message ICL764 indicates that there is no valid active version found for a policy product as of a specified date. This error typically occurs in the context of insurance or policy management within the SAP system, particularly in the SAP Claims Management module.
  Cause:
  The error can be caused by several factors, including:
  
  
  Inactive Policy Version: The policy product may not have an active version available for the specified date. This can happen if the policy has expired or if there are no valid versions created for that time frame.
  
  
  Data Entry Errors: There may be a mistake in the data entry, such as incorrect dates or policy numbers.
  
  
  Configuration Issues: The configuration settings for the policy product may not be set up correctly, leading to the absence of an active version.
  
  
  System Migration or Updates: If there have been recent migrations or updates to the system, it may have affected the availability of policy versions.
  
  
  Solution:
  To resolve the ICL764 error, you can take the following steps:
  
  
  Check Policy Versions: Verify the policy product in question to ensure that there is an active version available for the date specified in the error message. You can do this by navigating to the relevant transaction in SAP and checking the policy details.
  
  
  Activate or Create a New Version: If there is no active version, you may need to activate an existing version or create a new version of the policy product that is valid for the required date.
  
  
  Review Configuration Settings: Ensure that the configuration for the policy product is correct. This may involve checking the settings in the customizing transaction (SPRO) related to policy management.
  
  
  Consult Documentation: Review any relevant documentation or guidelines provided by SAP for managing policy products and versions.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ICL1 (for creating claims) or ICL2 (for displaying claims) to navigate through the claims management module.
  SAP Notes: Search for SAP Notes related to ICL764 for any patches or updates that may address this issue.
  User Roles and Authorizations: Ensure that you have the necessary authorizations to view and manage policy products in the system.
  
  By following these steps, you should be able to identify the cause of the ICL764 error and implement a solution to resolve it.