How To Fix ICL690 - Check the Customizing settings for picture position &1

ICL690 - Overview

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 690

• Message text: Check the Customizing settings for picture position &1

What causes this issue?

The system is unable to find the picture position &V1&. This can have
one of the following reasons:
In Customizing activity <ZK>Define Damage Descriptors</>, no damage
descriptor has been defined for picture position &V1&.
You have defined a damage descriptor, but you have not assigned this to
the internal claim type &V2& in Customizing activity <ZK>Configure
Internal Claim Types</>. There, choose the level of <ZK>Damaged Objects
</> and then the subclaim type &V3& -> <ZK>Permitted Damage Categories
</>.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL690 - Check the Customizing settings for picture position &1 ?

  The SAP error message ICL690, which states "Check the Customizing settings for picture position &1," typically occurs in the context of SAP's Industry Solution for Insurance (ICL). This error is related to the configuration of the document management system (DMS) or the way images or documents are being handled within the application.
  
  Cause:
  The error usually arises due to one of the following reasons:
  
  Incorrect Customizing Settings: The position of the picture or document is not correctly defined in the customizing settings. This could be due to missing or incorrect entries in the configuration tables.
  Missing or Incorrect Image: The image or document that is supposed to be displayed is either missing or not linked correctly in the system.
  Authorization Issues: The user may not have the necessary authorizations to view or access the images/documents.
  Technical Issues: There may be technical issues with the DMS or the way images are stored and retrieved.
  
  
  Solution:
  To resolve the ICL690