How To Fix ICL690 - Check the Customizing settings for picture position &1

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 690

• Message text: Check the Customizing settings for picture position &1

What causes this issue?

The system is unable to find the picture position &V1&. This can have
one of the following reasons:
In Customizing activity <ZK>Define Damage Descriptors</>, no damage
descriptor has been defined for picture position &V1&.
You have defined a damage descriptor, but you have not assigned this to
the internal claim type &V2& in Customizing activity <ZK>Configure
Internal Claim Types</>. There, choose the level of <ZK>Damaged Objects
</> and then the subclaim type &V3& -> <ZK>Permitted Damage Categories
</>.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL690 - Check the Customizing settings for picture position &1 ?

  The SAP error message ICL690, which states "Check the Customizing settings for picture position &1," typically occurs in the context of SAP's Industry Solution for Insurance (ICL). This error is related to the configuration of the document management system (DMS) or the way images or documents are being handled within the application.
  Cause:
  The error usually arises due to one of the following reasons:
  
  Incorrect Customizing Settings: The position of the picture or document is not correctly defined in the customizing settings. This could be due to missing or incorrect entries in the configuration tables.
  Missing or Incorrect Image: The image or document that is supposed to be displayed is either missing or not linked correctly in the system.
  Authorization Issues: The user may not have the necessary authorizations to view or access the images/documents.
  Technical Issues: There may be technical issues with the DMS or the way images are stored and retrieved.
  
  Solution:
  To resolve the ICL690 error, you can follow these steps:
  
  
  Check Customizing Settings:
  
  Go to the transaction code SPRO (SAP Project Reference Object).
  Navigate to the relevant customizing settings for the Insurance module.
  Look for settings related to document management or image handling.
  Ensure that the picture position is correctly defined and that all necessary configurations are in place.
  
  
  
  Verify Image Links:
  
  Check if the image or document that is supposed to be displayed is correctly linked in the system.
  Ensure that the image exists in the specified location and is accessible.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to access the images/documents.
  Check the user roles and profiles to confirm that they include the required permissions.
  
  
  
  Technical Checks:
  
  If the issue persists, check for any technical issues with the DMS or the image storage.
  Consult with your technical team to investigate any logs or errors that may provide more insight into the problem.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for the Insurance module for more detailed information on customizing settings and document management.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Support Tickets: If the issue cannot be resolved internally, consider raising a support ticket with SAP for further assistance.
  
  By following these steps, you should be able to identify and resolve the cause of the ICL690 error message in your SAP system.