How To Fix ICL673 - Internal error when reading GT_ITEMLIST with ITEM = &1

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 673

• Message text: Internal error when reading GT_ITEMLIST with ITEM = &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL673 - Internal error when reading GT_ITEMLIST with ITEM = &1 ?

  The SAP error message ICL673 indicates an internal error when the system attempts to read the GT_ITEMLIST table with a specific item. This error typically arises in the context of the SAP Insurance Management module, particularly when dealing with claims or insurance items.
  Cause:
  
  Data Corruption: There may be corruption in the data related to the item being processed.
  Inconsistent State: The system might be in an inconsistent state due to incomplete transactions or failed updates.
  Configuration Issues: Incorrect configuration settings in the insurance module could lead to this error.
  Program Errors: There might be a bug in the custom code or standard SAP code that is trying to access the GT_ITEMLIST.
  
  Solution:
  
  Check Data Integrity: Verify the integrity of the data related to the item. Look for any inconsistencies or missing entries in the database.
  Transaction Logs: Review transaction logs to identify any failed processes that might have led to this error.
  Debugging: If you have access to the development environment, you can debug the program to identify the exact point of failure and the state of the variables involved.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error. There may be patches or updates available that resolve known issues.
  Reprocessing: If the error occurred during a specific transaction, try to reprocess that transaction after ensuring that all data is correct.
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for assistance. Provide them with the error message, context, and any relevant logs.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in the SAP Insurance module that might help in troubleshooting (e.g., ICLCLAIM, ICLITEM).
  System Logs: Check the system logs (transaction SLG1) for any additional error messages or warnings that could provide more context.
  User Authorizations: Ensure that the user has the necessary authorizations to access the data related to the item in question.
  
  By following these steps, you should be able to diagnose and potentially resolve the ICL673 error in your SAP system.