How To Fix ICL671 - Enter the claim item first, and then confirm with "Enter"

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 671

• Message text: Enter the claim item first, and then confirm with "Enter"

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL671 - Enter the claim item first, and then confirm with "Enter" ?

  The SAP error message ICL671 ("Enter the claim item first, and then confirm with 'Enter'") typically occurs in the context of the SAP Claims Management module, particularly when users are trying to process or confirm a claim without first entering the necessary claim item details.
  Cause:
  This error usually arises due to one of the following reasons:
  
  Missing Claim Item Entry: The user has not entered any claim items before attempting to confirm or process the claim.
  Incorrect Sequence of Actions: The user may be trying to confirm the claim without following the correct sequence of entering the claim item first.
  User Interface Navigation: The user may have navigated away from the claim item entry field or not focused on the correct area of the screen.
  
  Solution:
  To resolve this error, follow these steps:
  
  Enter Claim Item: Ensure that you have entered at least one claim item in the designated area of the screen. This typically involves filling out fields such as item description, amount, and any other relevant details.
  Confirm Entry: After entering the claim item, press the "Enter" key or click on the appropriate button to confirm the entry. This should allow you to proceed without encountering the error.
  Check for Required Fields: Make sure that all mandatory fields for the claim item are filled out correctly. Missing required fields can also lead to this error.
  Review User Guide: If you are unsure about the process, refer to the SAP user guide or documentation specific to your organization’s implementation of SAP Claims Management.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or updates related to this error message. Sometimes, there may be patches or updates that address specific bugs.
  User Training: If this error is frequently encountered, consider additional training for users on how to properly enter and manage claims within the SAP system.
  System Configuration: If the issue persists, it may be worth consulting with your SAP administrator or support team to ensure that the system is configured correctly for claims processing.
  
  By following these steps, you should be able to resolve the ICL671 error and continue with your claims processing in SAP.