How To Fix ICL658 - There already is a payment for this claim item

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 658

• Message text: There already is a payment for this claim item

What causes this issue?

You tried to assign an external service to a claim item. However, a
payment has already been created for this claim item.

System Response

Warning during assignment; error message if the action were to trigger
a procurement process, or if payment was made some time ago.

How to fix this error?

Check whether this assignment is correct. If not, delete the
assignment.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL658 - There already is a payment for this claim item ?

  The SAP error message ICL658 ("There already is a payment for this claim item") typically occurs in the context of the SAP Claims Management module, particularly when dealing with insurance claims. This error indicates that a payment has already been processed for the specific claim item you are trying to work with, and therefore, no further payments can be made for that item.
  Cause:
  
  Duplicate Payment Attempt: The most common cause is that a payment has already been recorded for the claim item you are trying to process.
  Incorrect Claim Item Reference: You may be referencing the wrong claim item or have mistakenly entered the same item multiple times.
  System Configuration Issues: There may be configuration settings in the SAP system that are causing the system to incorrectly identify the payment status of the claim item.
  
  Solution:
  
  Verify Payment History: Check the payment history for the claim item in question to confirm that a payment has indeed been made. You can do this by reviewing the claim details in the SAP system.
  Check for Duplicate Entries: Ensure that you are not trying to process a payment for the same claim item more than once. If you find duplicates, you may need to remove or adjust the entries accordingly.
  Consult with Finance/Claims Team: If you are unsure about the payment status or need further clarification, consult with your finance or claims processing team to get insights into the claim's payment history.
  Review Configuration Settings: If you suspect that the error is due to a system configuration issue, work with your SAP administrator or technical team to review the settings related to claims and payments.
  Use Transaction Codes: Utilize relevant transaction codes (like ICL_CLAIM or ICL_PAYMENT) to navigate through the claims and payments to gather more information.
  
  Related Information:
  
  Documentation: Refer to SAP documentation or help files related to Claims Management for more detailed information on handling claims and payments.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. Sometimes, specific bugs or issues are documented by SAP, and applying a note can resolve the problem.
  User Forums: Engage with SAP user forums or communities where other users may have encountered similar issues and can provide insights or solutions.
  
  If the problem persists after following these steps, it may be necessary to escalate the issue to your SAP support team for further investigation.