How To Fix ICL657 - Error reading table TICL321: POLPROD=&1, GENERAT=&2, VERSION=&3

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 657

• Message text: Error reading table TICL321: POLPROD=&1, GENERAT=&2, VERSION=&3

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL657 - Error reading table TICL321: POLPROD=&1, GENERAT=&2, VERSION=&3 ?

  The SAP error message ICL657 indicates that there is an issue with reading the table TICL321, which is related to the Insurance Contract Lifecycle (ICL) module. The error message provides specific parameters: POLPROD (Policy Product), GENERAT (Generation), and VERSION (Version). Here’s a breakdown of the potential causes, solutions, and related information for this error:
  Causes:
  
  Data Inconsistency: The specified combination of POLPROD, GENERAT, and VERSION may not exist in the TICL321 table, leading to a failure in reading the data.
  Authorization Issues: The user may not have the necessary authorizations to access the data in the TICL321 table.
  Table Corruption: There could be corruption or inconsistencies in the TICL321 table itself.
  Configuration Issues: Incorrect configuration settings in the ICL module may lead to this error.
  Transport Issues: If the system has recently undergone a transport, the data might not have been transported correctly.
  
  Solutions:
  
  
  Check Data Existence: Verify that the combination of POLPROD, GENERAT, and VERSION exists in the TICL321 table. You can do this by executing a simple SELECT query in the database or using transaction SE11 (Data Dictionary).
  
  
  Review Authorizations: Ensure that the user encountering the error has the necessary authorizations to access the TICL321 table. You can check this using transaction SU53 to analyze authorization failures.
  
  
  Data Consistency Check: Run consistency checks for the ICL module to ensure that all related data is consistent and correctly configured.
  
  
  Table Repair: If you suspect table corruption, you may need to perform a repair or recovery operation. This should be done with caution and typically involves consulting with your SAP Basis team.
  
  
  Configuration Review: Review the configuration settings in the ICL module to ensure that they are set up correctly. This may involve checking customizing settings in transaction SPRO.
  
  
  Transport Review: If the error occurred after a transport, review the transport logs to ensure that all necessary objects were transported correctly.
  
  
  Related Information:
  
  Transaction Codes: Use transaction SE11 to view the structure of the TICL321 table and check its contents.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP documentation for the ICL module to understand the data model and dependencies related to the TICL321 table.
  
  If the issue persists after trying the above solutions, it may be beneficial to reach out to SAP support for further assistance, providing them with the error details and any troubleshooting steps you have already taken.