How To Fix ICL599 - Status "No Claim Made" is not permitted, as a payment exists

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 599

• Message text: Status "No Claim Made" is not permitted, as a payment exists

What causes this issue?

You tried to set the status of the current subclaim to <ZK>No Claim
Made</>. This is not possible because a payment has already been made.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL599 - Status "No Claim Made" is not permitted, as a payment exists ?

  The SAP error message ICL599, which states "Status 'No Claim Made' is not permitted, as a payment exists," typically occurs in the context of the SAP Claims Management module. This error indicates that there is an inconsistency between the status of a claim and the existence of a payment associated with that claim.
  Cause:
  
  Claim Status Conflict: The claim is set to a status of "No Claim Made," which implies that no claim has been submitted or processed. However, there is a payment recorded against this claim, which contradicts the status.
  Data Entry Error: There may have been an error in data entry where a claim was incorrectly marked as "No Claim Made" despite payments being processed.
  System Configuration: The system may be configured in a way that does not allow a claim to be in a "No Claim Made" status if there are associated payments.
  
  Solution:
  
  Review Claim Status: Check the status of the claim in the system. If payments exist, the claim should be updated to a status that reflects that a claim has been made (e.g., "Claim Submitted" or "Claim Approved").
  Adjust Payments: If the payment was made in error or is not supposed to be associated with the claim, you may need to reverse or adjust the payment accordingly.
  Consult Documentation: Refer to SAP documentation or your organization's guidelines on claim processing to ensure that the claim statuses and payment processes are being followed correctly.
  System Configuration Check: If the issue persists, consult with your SAP administrator or technical team to check if there are any configuration settings that need to be adjusted to prevent this error from occurring in the future.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on handling claim statuses and payments.
  User Training: Ensure that users involved in claims processing are adequately trained on the correct procedures for entering claims and payments to avoid similar issues.
  Audit Trail: Maintain an audit trail of changes made to claims and payments to help identify the source of the error and prevent future occurrences.
  
  If the problem persists after following these steps, it may be necessary to escalate the issue to SAP support or your internal IT team for further investigation.