How To Fix ICL597 - Subclaim cannot be created

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 597

• Message text: Subclaim cannot be created

<ZH>&CAUSE&</>
No subclaim type has been defined, or there are several subclaim types
for the internal claim type. This means that the system does not know
which subclaim type should be assigned to the subclaim.

System Response

The system cannot create the subclaim.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL597 - Subclaim cannot be created ?

  The SAP error message ICL597, which states "Subclaim cannot be created," typically occurs in the context of the SAP Claims Management module. This error can arise due to various reasons related to the configuration or data integrity of the claims being processed. Here are some common causes, potential solutions, and related information:
  Causes:
  
  
  Missing Master Data: The necessary master data for the claim or subclaim may not be set up correctly. This includes missing or incorrect information in the claim type, claim category, or related entities.
  
  
  Incorrect Claim Status: The status of the main claim may not allow for the creation of subclaims. For example, if the main claim is in a status that does not permit subclaims, this error will occur.
  
  
  Configuration Issues: There may be configuration settings in the Claims Management module that prevent the creation of subclaims. This could include settings related to claim types or processing rules.
  
  
  Data Integrity Issues: There may be inconsistencies or errors in the data associated with the claim that prevent the creation of a subclaim.
  
  
  Authorization Issues: The user attempting to create the subclaim may not have the necessary authorizations or roles assigned to perform this action.
  
  
  Solutions:
  
  
  Check Master Data: Verify that all necessary master data is correctly set up. Ensure that the claim type and related entities are properly configured.
  
  
  Review Claim Status: Check the status of the main claim. If it is not in a status that allows for subclaims, you may need to change the status or take appropriate actions on the main claim.
  
  
  Configuration Review: Review the configuration settings in the Claims Management module. Ensure that the settings allow for the creation of subclaims under the current conditions.
  
  
  Data Validation: Validate the data associated with the claim for any inconsistencies or errors. Correct any issues found.
  
  
  Authorization Check: Ensure that the user has the necessary authorizations to create subclaims. If not, work with your SAP security team to grant the required permissions.
  
  
  Related Information:
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for Claims Management, such as ICL01 (Create Claim) and ICL02 (Change Claim), to navigate and troubleshoot effectively.
  
  
  Documentation: Refer to the official SAP documentation for Claims Management for detailed information on configuration and processes.
  
  
  Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  By following these steps, you should be able to identify the cause of the ICL597 error and implement a solution to resolve it.