How To Fix ICL598 - Change not permitted; create a new claim

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 598

• Message text: Change not permitted; create a new claim

What causes this issue?

You tried to change the <DS:GLOS.40552E756CE2C94F9C25358499225F19>claim
</> (for example, change the contract number, the
<DS:DE.ICL_LOSSDATE>date</>, the <DS:DE.ICL_LOSSTYPE>incident type</>).
This change is not permitted because the <DS:DE.ICL_CLTYPE>internal
claim type</> of the claim would need to be changed. However, this would
mean that the screens that are used are no longer visible in the claim.
In addition, any data that has already been entered might no longer be
visible or it might be incompatible with the new claim.

System Response

The system does not permit this change.

How to fix this error?

Create a new claim. If payments exist in the old claim, transfer them to
the new claim.
Close the old claim.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL598 - Change not permitted; create a new claim ?

  The SAP error message ICL598, which states "Change not permitted; create a new claim," typically occurs in the context of the SAP Claims Management module. This error indicates that an attempt was made to modify an existing claim in a way that is not allowed by the system's configuration or business rules. Here are some details regarding the cause, potential solutions, and related information:
  Cause:
  
  Status Restrictions: The claim may be in a status that does not allow changes. For example, if the claim is already processed or finalized, the system may restrict any modifications.
  Data Integrity Rules: SAP has built-in rules to maintain data integrity. Certain fields or attributes of a claim may be locked after a specific point in the claim's lifecycle.
  Configuration Settings: The system may be configured to prevent changes to claims once they reach a certain stage, such as after approval or payment.
  User Authorizations: The user attempting to make the change may not have the necessary permissions to modify the claim.
  
  Solution:
  
  Review Claim Status: Check the current status of the claim. If it is in a status that does not allow changes, you may need to create a new claim instead.
  Create a New Claim: If changes are not permitted, follow the system's guidance and create a new claim with the necessary information.
  Consult Configuration: If you believe changes should be allowed, consult with your SAP administrator or configuration team to review the settings related to claim modifications.
  Check User Permissions: Ensure that the user has the appropriate authorizations to make changes to claims. If not, request the necessary permissions from your SAP security team.
  Documentation and Support: Refer to SAP documentation for Claims Management for specific guidelines on claim modifications. If the issue persists, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional context.
  User Manuals: Review user manuals or training materials related to the Claims Management module for best practices on handling claims.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to address the ICL598 error effectively.