How To Fix ICL598 - Change not permitted; create a new claim

ICL598 - Overview

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 598

• Message text: Change not permitted; create a new claim

What causes this issue?

You tried to change the <DS:GLOS.40552E756CE2C94F9C25358499225F19>claim
</> (for example, change the contract number, the
<DS:DE.ICL_LOSSDATE>date</>, the <DS:DE.ICL_LOSSTYPE>incident type</>).
This change is not permitted because the <DS:DE.ICL_CLTYPE>internal
claim type</> of the claim would need to be changed. However, this would
mean that the screens that are used are no longer visible in the claim.
In addition, any data that has already been entered might no longer be
visible or it might be incompatible with the new claim.

System Response

The system does not permit this change.

How to fix this error?

Create a new claim. If payments exist in the old claim, transfer them to
the new claim.
Close the old claim.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

ICL598 - Details

• The SAP error message ICL598, which states "Change not permitted; create a new claim," typically occurs in the context of the SAP Claims Management module. This error indicates that an attempt was made to modify an existing claim in a way that is not allowed by the system's configuration or business rules. Here are some details regarding the cause, potential solutions, and related information:
  
  Cause:
  
  Status Restrictions: The claim may be in a status that does not allow changes. For example, if the claim is already processed or finalized, the system may restrict any modifications.
  Data Integrity Rules: SAP has built-in rules to maintain data integrity. Certain fields or attributes of a claim may be locked after a specific point in the claim's lifecycle.
  Configuration Settings: The system may be configured to prevent changes to claims once they reach a certain stage, such as after approval or payment.
  User Authorizations: The user attempting to make