How To Fix ICL565 - Claim item grouping category does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 565

• Message text: Claim item grouping category does not exist

What causes this issue?

The system tried to read the procurement category "Initial", but this
category does not exist.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Inform your system administrator.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL565 - Claim item grouping category does not exist ?

  The SAP error message ICL565, which states "Claim item grouping category does not exist," typically occurs in the context of the SAP Claims Management module. This error indicates that the system is unable to find a valid grouping category for the claim item you are trying to process. Here are the potential causes, solutions, and related information for this error:
  Causes:
  
  Missing Configuration: The grouping category for the claim item may not have been defined in the system.
  Incorrect Claim Item Type: The claim item type being used may not be associated with a valid grouping category.
  Data Entry Error: There may be a typo or incorrect entry in the claim item details.
  Transport Issues: If the configuration was recently transported from another system, it may not have been properly set up in the target system.
  
  Solutions:
  
  
  Check Configuration:
  
  Navigate to the configuration settings for claim item grouping categories in the SAP system.
  Ensure that the required grouping category is defined and active.
  You can check this in the customizing settings under SPRO -> Claims Management -> Define Claim Item Grouping Categories.
  
  
  
  Verify Claim Item Type:
  
  Ensure that the claim item type you are using is correctly linked to a grouping category.
  You can check the settings for claim item types in the same configuration area.
  
  
  
  Correct Data Entry:
  
  Review the claim item details for any errors or inconsistencies.
  Make sure that all required fields are filled out correctly.
  
  
  
  Transport Check:
  
  If the configuration was recently transported, verify that all necessary objects were included in the transport request.
  Check for any missing dependencies or settings that may not have been transported correctly.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for additional guidance on claim item grouping categories and their configuration.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for ICL565 in the SAP Support Portal.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  Testing: After making changes, test the claim processing again to ensure that the error has been resolved.
  
  By following these steps, you should be able to identify and resolve the issue related to the ICL565 error message in SAP. If the problem persists, consider reaching out to your SAP support team for further assistance.