How To Fix ICL563 - Claims processing not active. You cannot close the claim

ICL563 - Overview

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 563

• Message text: Claims processing not active. You cannot close the claim

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL563 - Claims processing not active. You cannot close the claim ?

  The SAP error message ICL563, which states "Claims processing not active. You cannot close the claim," typically occurs in the context of SAP's Claims Management module. This error indicates that the claims processing functionality is not enabled or configured correctly in the system, preventing the user from closing a claim.
  
  Cause:
  
  Claims Processing Not Activated: The claims processing feature may not be activated in the system configuration.
  
  Configuration Issues: There may be missing or incorrect configuration settings in the Claims Management module.
  Authorization Issues: The user may not have the necessary authorizations to perform actions related to claims processing.
  System Settings: The system may not be set up to handle claims in the current environment or client.
  
  
  Solution:
  
  
  Activate Claims Processing:
  
  Check if the claims processing is activated in the system. This can typically be done in the SAP Customizing Implementation Guide (IMG) under the Claims Management settings.
  Navigate to: SPRO > Insurance > Claims Management > Basic Settings