How To Fix ICL562 - Claims processing is already active. You cannot open subclaim &1

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 562

• Message text: Claims processing is already active. You cannot open subclaim &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL562 - Claims processing is already active. You cannot open subclaim &1 ?

  The SAP error message ICL562 indicates that a claims processing activity is already active for a specific claim, and as a result, you cannot open a subclaim for that claim. This typically occurs in the context of insurance claims processing within the SAP system.
  Cause:
  
  Active Claims Processing: The primary cause of this error is that there is an ongoing claims processing activity for the specified claim. This could mean that the claim is currently being processed, or there are pending actions that need to be completed before a subclaim can be opened.
  Locking Mechanism: SAP uses a locking mechanism to prevent multiple users from making changes to the same claim simultaneously. If one user is processing a claim, others will be unable to open subclaims until the processing is completed or the lock is released.
  System Configuration: There may be specific configurations or settings in the SAP system that restrict the opening of subclaims while a claim is in an active state.
  
  Solution:
  
  Check Claim Status: Verify the status of the claim in question. If it is currently being processed, you may need to wait until the processing is completed.
  Identify Active Sessions: Check if another user is currently working on the claim. If so, coordinate with that user to determine when they will finish their processing.
  Release Locks: If you believe the claim should not be locked (for example, if the processing was interrupted), you may need to contact your SAP administrator to release the lock on the claim.
  Review Configuration: If this issue occurs frequently, it may be worth reviewing the configuration settings related to claims processing in your SAP system to ensure they align with your business processes.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling claims and subclaims in your version of SAP.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Roles and Permissions: Ensure that the user attempting to open the subclaim has the necessary permissions to do so.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  Training and Support: If users are frequently encountering this error, consider providing additional training on the claims processing workflow within SAP.
  
  If the issue persists after following these steps, it may be beneficial to reach out to your SAP support team for further assistance.