How To Fix ICL428 - Data with this UTC timestamp already exists

ICL428 - Overview

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 428

• Message text: Data with this UTC timestamp already exists

What causes this issue?

As application data was being saved, the system established that data
with the same or with a new
<DS:GLOS.F1A17FDDD128234BB3AE259190649C13>UTC</> timestamp already
exists.

System Response

The system cancels the transaction by way of a
<DS:GLOS.3526B21AAFAB52B9E10000009B38F974>short dump</>
to prevent inconsistent data from being written to the database

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

to permit an examination of the status of the application

How to fix this error?

INCLUDE ICL_CONTACT_SAP OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

ICL428 - Details

• The SAP error message ICL428 ("Data with this UTC timestamp already exists") typically occurs in the context of the SAP Intercompany Logistics (ICL) module, particularly when dealing with intercompany transactions or data entries that involve timestamps. This error indicates that there is an attempt to insert or update data with a UTC timestamp that already exists in the system, leading to a conflict.
  
  Cause:
  
  
  Duplicate Entries: The most common cause of this error is that there is already an entry in the database with the same UTC timestamp. This can happen if:
  
  A transaction is being processed multiple times.
  There is a data synchronization issue between systems.
  A manual entry is being made that conflicts with existing data.
  
  
  
  Data Migration Issues: If data is being migrated from another system or during a system upgrade, duplicate timestamps may inadvertently be created.
  
  
  Concurrency Issues: If multiple users or processes are trying to create or update records simultaneously, it can