How To Fix ICL428 - Data with this UTC timestamp already exists

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 428

• Message text: Data with this UTC timestamp already exists

What causes this issue?

As application data was being saved, the system established that data
with the same or with a new
<DS:GLOS.F1A17FDDD128234BB3AE259190649C13>UTC</> timestamp already
exists.

System Response

The system cancels the transaction by way of a
<DS:GLOS.3526B21AAFAB52B9E10000009B38F974>short dump</>
to prevent inconsistent data from being written to the database

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

to permit an examination of the status of the application

How to fix this error?

INCLUDE ICL_CONTACT_SAP OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL428 - Data with this UTC timestamp already exists ?

  The SAP error message ICL428 ("Data with this UTC timestamp already exists") typically occurs in the context of the SAP Intercompany Logistics (ICL) module, particularly when dealing with intercompany transactions or data entries that involve timestamps. This error indicates that there is an attempt to insert or update data with a UTC timestamp that already exists in the system, leading to a conflict.
  Cause:
  
  
  Duplicate Entries: The most common cause of this error is that there is already an entry in the database with the same UTC timestamp. This can happen if:
  
  A transaction is being processed multiple times.
  There is a data synchronization issue between systems.
  A manual entry is being made that conflicts with existing data.
  
  
  
  Data Migration Issues: If data is being migrated from another system or during a system upgrade, duplicate timestamps may inadvertently be created.
  
  
  Concurrency Issues: If multiple users or processes are trying to create or update records simultaneously, it can lead to conflicts.
  
  
  Solution:
  
  
  Check for Existing Entries: Before attempting to create or update a record, check the database for existing entries with the same UTC timestamp. This can often be done through transaction codes or queries in the SAP system.
  
  
  Modify the Timestamp: If the entry is indeed a duplicate, consider modifying the timestamp to a unique value if applicable.
  
  
  Review Data Entry Processes: Ensure that data entry processes are robust and that users are aware of the potential for duplicate entries. Implement checks to prevent duplicate submissions.
  
  
  Data Cleanup: If duplicates are found in the database, you may need to clean up the data by removing or consolidating duplicate entries.
  
  
  Error Handling in Code: If this error is occurring in a custom program or interface, implement error handling to catch this specific error and provide a user-friendly message or alternative action.
  
  
  Consult Documentation: Review SAP documentation or notes related to the ICL module for any specific guidelines or updates regarding this error.
  
  
  Related Information:
  
  Transaction Codes: Use transaction codes like SE16 or SE11 to view the relevant database tables and check for existing records.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Support: If the issue persists, consider reaching out to SAP support for assistance, especially if it is affecting business operations.
  
  By following these steps, you should be able to identify the cause of the ICL428 error and implement a solution to resolve it.