How To Fix ICL390 - Claim has not been closed

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 390

• Message text: Claim has not been closed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL390 - Claim has not been closed ?

  The SAP error message ICL390, which states "Claim has not been closed," typically occurs in the context of the SAP Claims Management module. This error indicates that a claim is still open and has not been fully processed or closed, which can prevent further actions from being taken on that claim.
  Causes:
  
  Incomplete Processing: The claim may not have gone through all the necessary processing steps, such as approvals or finalization.
  Pending Transactions: There may be pending transactions or activities associated with the claim that need to be completed before it can be closed.
  System Configuration: There could be configuration settings in the SAP system that are preventing the claim from being closed.
  User Permissions: The user attempting to close the claim may not have the necessary permissions to perform that action.
  
  Solutions:
  
  Check Claim Status: Review the status of the claim in the SAP system to ensure that all required steps have been completed. Look for any pending approvals or transactions.
  Complete Required Actions: If there are any outstanding actions (e.g., documentation, approvals), complete those before attempting to close the claim again.
  Review Configuration: Consult with your SAP administrator or support team to ensure that the system configuration allows for the claim to be closed. This may involve checking the settings in the Claims Management module.
  User Permissions: Verify that the user has the appropriate permissions to close claims. If not, request the necessary access from your system administrator.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on the claims process and any related error messages.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that pertain to claims management, such as ICL01 (Create Claim), ICL02 (Change Claim), and ICL03 (Display Claim).
  Support: If the issue persists after following the above steps, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the ICL390 error and take appropriate action to resolve it.