How To Fix ICL388 - General program error &1 when calling &2

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 388

• Message text: General program error &1 when calling &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL388 - General program error &1 when calling &2 ?

  The SAP error message ICL388 "General program error &1 when calling &2" typically indicates that there is a problem with the program or function module being executed in the SAP system. This error can arise from various underlying issues, such as:
  Causes:
  
  Coding Errors: There may be a bug or an unhandled exception in the ABAP code of the program or function module being called.
  Data Issues: The data being processed may not meet the expected format or constraints, leading to runtime errors.
  Configuration Problems: Incorrect configuration settings in the system can lead to unexpected behavior when executing certain programs.
  Authorization Issues: The user executing the program may not have the necessary authorizations to perform the action, leading to a failure.
  System Resource Limitations: Insufficient memory or other system resources can cause programs to fail unexpectedly.
  Transport Issues: If the program was recently transported from another system, there may be inconsistencies or missing objects.
  
  Solutions:
  
  Check the ABAP Code: Review the code of the program or function module referenced in the error message. Look for any unhandled exceptions or logical errors.
  Analyze the Data: Ensure that the data being processed is valid and meets all necessary criteria. Check for null values or incorrect formats.
  Review Configuration: Verify that all relevant configuration settings are correct and consistent with the expected setup.
  Check Authorizations: Ensure that the user has the necessary authorizations to execute the program or function module.
  Monitor System Resources: Check system logs and performance metrics to ensure that there are sufficient resources available for the program to execute.
  Debugging: Use the ABAP debugger to step through the code and identify the exact point of failure.
  Consult SAP Notes: Search the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches.
  Contact SAP Support: If the issue persists and cannot be resolved internally, consider reaching out to SAP Support for assistance.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like ST22 (Dump Analysis) or SLG1 (Application Log) to gather more information about the error.
  SAP Community: Engaging with the SAP Community forums can provide insights from other users who may have encountered similar issues.
  Documentation: Review the official SAP documentation for the specific module or program to understand its expected behavior and requirements.
  
  By following these steps, you should be able to diagnose and resolve the ICL388 error in your SAP system.