How To Fix ICL369 - Damage category &1 is not permitted for subclaim type &2

ICL369 - Overview

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 369

• Message text: Damage category &1 is not permitted for subclaim type &2

What causes this issue?

Damage category &V1& is not permitted for subclaim type &V2& of the
subclaim. It is therefore not possible to assign any damaged objects of
this damage category to this subclaim.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

In IMG activity <ZK>Configure Internal Claim Types</>, assign damage
category &v1& as a permitted damage category to subclaim type &V2&.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL369 - Damage category &1 is not permitted for subclaim type &2 ?

  The SAP error message ICL369 indicates that there is an issue with the configuration of damage categories and subclaim types in the Insurance Claims Management (ICM) module. Specifically, it means that the damage category specified in the claim is not allowed for the given subclaim type.
  
  Cause:
  
  Configuration Issue: The damage category you are trying to use is not linked to the specified subclaim type in the system configuration.
  Data Entry Error: There may be a mistake in the data entry where an incorrect damage category is selected for the subclaim type.
  Business Rules: The business rules defined in the system may restrict certain damage categories from being used with specific subclaim types.
  
  
  Solution:
  
  
  Check Configuration:
  
  Go to the configuration settings in the SAP system for Insurance Claims Management.
  Verify the mapping between damage categories and subclaim types. Ensure that the damage category you are trying to use is allowed for the specified subclaim type.
  If necessary, update the