How To Fix ICL369 - Damage category &1 is not permitted for subclaim type &2

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 369

• Message text: Damage category &1 is not permitted for subclaim type &2

What causes this issue?

Damage category &V1& is not permitted for subclaim type &V2& of the
subclaim. It is therefore not possible to assign any damaged objects of
this damage category to this subclaim.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

In IMG activity <ZK>Configure Internal Claim Types</>, assign damage
category &v1& as a permitted damage category to subclaim type &V2&.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL369 - Damage category &1 is not permitted for subclaim type &2 ?

  The SAP error message ICL369 indicates that there is an issue with the configuration of damage categories and subclaim types in the Insurance Claims Management (ICM) module. Specifically, it means that the damage category specified in the claim is not allowed for the given subclaim type.
  Cause:
  
  Configuration Issue: The damage category you are trying to use is not linked to the specified subclaim type in the system configuration.
  Data Entry Error: There may be a mistake in the data entry where an incorrect damage category is selected for the subclaim type.
  Business Rules: The business rules defined in the system may restrict certain damage categories from being used with specific subclaim types.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the configuration settings in the SAP system for Insurance Claims Management.
  Verify the mapping between damage categories and subclaim types. Ensure that the damage category you are trying to use is allowed for the specified subclaim type.
  If necessary, update the configuration to allow the combination of the damage category and subclaim type.
  
  
  
  Correct Data Entry:
  
  Review the claim details and ensure that the correct damage category is selected for the subclaim type.
  If you find an error, correct it and try to process the claim again.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation or your organization's internal guidelines regarding the use of damage categories and subclaim types to ensure compliance with business rules.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue through configuration or data entry, consider reaching out to your SAP support team or a consultant who specializes in SAP ICM for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO (for configuration) or other relevant transaction codes to access claim management functionalities.
  User Roles: Ensure that you have the necessary permissions to make changes to the configuration or to access the claim details.
  Testing: After making any changes, conduct thorough testing to ensure that the issue is resolved and that the changes do not affect other areas of the system.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.