How To Fix ICL345 - Claimant must be identical to claimant in subclaim &1

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 345

• Message text: Claimant must be identical to claimant in subclaim &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL345 - Claimant must be identical to claimant in subclaim &1 ?

  The SAP error message ICL345, which states "Claimant must be identical to claimant in subclaim &1," typically occurs in the context of the SAP Claims Management module. This error indicates that there is a mismatch between the claimant information in the main claim and the subclaim referenced.
  Cause:
  The error is caused by the following scenarios:
  
  Mismatch of Claimant Information: The claimant (the person or entity making the claim) in the main claim does not match the claimant in the specified subclaim. This could be due to differences in the claimant's ID, name, or other identifying information.
  Data Entry Errors: There may have been a mistake during data entry, leading to discrepancies between the main claim and the subclaim.
  System Configuration Issues: In some cases, the system configuration may not be set up correctly to handle claims and subclaims, leading to validation errors.
  
  Solution:
  To resolve the ICL345 error, you can take the following steps:
  
  
  Verify Claimant Information:
  
  Check the claimant details in both the main claim and the subclaim. Ensure that the claimant's ID, name, and other relevant details are identical.
  If there are discrepancies, update the information in either the main claim or the subclaim to ensure they match.
  
  
  
  Correct Data Entry:
  
  If the error was due to incorrect data entry, correct the information in the relevant claim or subclaim.
  Ensure that all required fields are filled out correctly and consistently.
  
  
  
  Review Configuration:
  
  If you suspect that the issue may be related to system configuration, consult with your SAP administrator or technical team to review the configuration settings for claims management.
  Ensure that the system is set up to handle claims and subclaims appropriately.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for additional guidance on handling claims and subclaims. This may provide insights into best practices and common pitfalls.
  
  
  
  Contact SAP Support:
  
  If the issue persists after verifying and correcting the information, consider reaching out to SAP support for further assistance. They may be able to provide more specific guidance based on your system configuration and version.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Manuals: Review user manuals or training materials related to the Claims Management module for best practices in managing claims and subclaims.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to resolve the ICL345 error and ensure that the claimant information is consistent across your claims and subclaims.