How To Fix ICL311 - Category &1 of insured object &2 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 311

• Message text: Category &1 of insured object &2 does not exist

What causes this issue?

The contract from the policy management system contains insured object
&v2&. However, the object category &V1& specified for insured object
&v2& does not exist.

System Response

Insured object &v2& is not imported.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE ISIS_SYSTEMADMIN OBJECT DOKU ID TX

Procedure for System Administrators

The <ZK>Category of Damaged or Insured Object</> table (TICL300)
contains the permitted object categories.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL311 - Category &1 of insured object &2 does not exist ?

  The SAP error message ICL311 indicates that there is an issue with the category of an insured object in the Insurance Claims Management (ICM) module. Specifically, it means that the system cannot find the specified category for the insured object you are trying to process.
  Cause:
  The error can occur due to several reasons:
  
  Incorrect Category Assignment: The category assigned to the insured object may not exist in the system. This could be due to a typo or an incorrect configuration.
  Missing Configuration: The category may not have been set up in the system at all. This can happen if the necessary configuration steps were not completed during the implementation of the insurance module.
  Data Migration Issues: If data was migrated from another system, there may have been issues during the migration process that resulted in missing or incorrect category assignments.
  Changes in Master Data: If there have been recent changes to the master data or configuration settings, it may have led to the category being deleted or modified.
  
  Solution:
  To resolve the ICL311 error, you can take the following steps:
  
  
  Check Category Configuration:
  
  Go to the configuration settings for the insurance module and verify that the category for the insured object exists.
  Use transaction codes like SPRO to navigate to the relevant configuration area and check the settings.
  
  
  
  Verify Insured Object:
  
  Check the insured object in question to ensure that it has been assigned the correct category.
  You can use transaction codes like ICLM or ICLD to view and edit the insured object details.
  
  
  
  Create or Update Category:
  
  If the category does not exist, you may need to create it. Follow the necessary steps in the configuration to add the new category.
  If the category exists but is not correctly assigned, update the insured object to reflect the correct category.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help files related to Insurance Claims Management for additional guidance on category management.
  
  
  
  Check for Data Migration Issues:
  
  If the issue arose after a data migration, review the migration logs and ensure that all necessary data was transferred correctly.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP support for assistance. They can provide more specific guidance based on your system configuration.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ICLM (Insurance Claims Management) and SPRO (SAP Project Reference Object) for configuration.
  SAP Notes: Check for any SAP Notes related to ICL311 for known issues and fixes.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify the cause of the ICL311 error and implement a solution to resolve it.