How To Fix ICL312 - Category &2 type &3 of insured object &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 312

• Message text: Category &2 type &3 of insured object &1 does not exist

What causes this issue?

The contract from the policy management system contains insured object
&v1&. However, object type &v3& specified for insured object &v1& does
not exist.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Insured object &v1& is imported, but you should still contact your
system administrator, as errors might occur later.

Procedure for System Administrators

In customizing enter the required object type for insured object &v1&.
INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL312 - Category &2 type &3 of insured object &1 does not exist ?

  The SAP error message ICL312 indicates that there is an issue related to an insured object in the context of insurance claims processing. Specifically, the message states that a certain category and type of insured object does not exist in the system. Here’s a breakdown of the cause, potential solutions, and related information for this error:
  Cause:
  
  Missing Data: The insured object (identified by &1) may not have been created or may have been deleted from the system.
  Incorrect Configuration: The category (&2) and type (&3) of the insured object may not be correctly configured in the system.
  Data Entry Error: There may be a typographical error in the input data when trying to access or create the insured object.
  Authorization Issues: The user may not have the necessary permissions to view or create the specified insured object.
  
  Solution:
  
  Verify Insured Object: Check if the insured object exists in the system. You can do this by navigating to the relevant transaction or table where insured objects are stored.
  Check Configuration: Ensure that the category and type of the insured object are correctly defined in the system. This may involve checking configuration settings in the SAP Customizing Implementation Guide (IMG).
  Data Entry Review: Review the input data for any errors. Ensure that the category and type are correctly specified and match the existing records.
  Create Missing Object: If the insured object does not exist, you may need to create it. This typically involves entering the necessary details in the appropriate transaction.
  Authorization Check: Ensure that the user has the necessary authorizations to access or create the insured object. This may require coordination with your SAP security team.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ICL01 (Create Insured Object) or ICL02 (Change Insured Object) to manage insured objects.
  SAP Notes: Check for any SAP Notes related to this error message for additional guidance or patches that may address known issues.
  Documentation: Review SAP documentation or help files related to insurance claims processing for more context on how insured objects are managed.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to identify the root cause of the ICL312 error and implement a solution to resolve it.