How To Fix ICL309 - Category of insured object &1 is missing

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 309

• Message text: Category of insured object &1 is missing

What causes this issue?

The contract from the policy management system contains insured object
&v1&. However, this insured object is not assigned to any object
category.

System Response

Insured object &v1& is not imported.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE ISIS_SYSTEMADMIN OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL309 - Category of insured object &1 is missing ?

  The SAP error message ICL309, which states "Category of insured object &1 is missing," typically occurs in the context of the SAP Claims Management module, particularly when dealing with insurance claims. This error indicates that the system is unable to find a required category for the insured object specified (represented by &1).
  Cause:
  
  Missing Configuration: The most common cause of this error is that the category of the insured object has not been defined in the system. This could be due to incomplete configuration during the setup of the insurance module.
  Data Entry Error: There may be a mistake in the data entry where the category was not specified or was incorrectly entered.
  Master Data Issues: The master data for the insured object may be incomplete or not properly maintained, leading to the absence of the required category.
  
  Solution:
  
  
  Check Configuration:
  
  Navigate to the configuration settings for the insurance module in SAP.
  Ensure that the category of the insured object is defined correctly. This can typically be found in the customizing settings under the Claims Management area.
  If the category is missing, you will need to create it and ensure it is linked to the relevant insured objects.
  
  
  
  Review Master Data:
  
  Check the master data for the insured object in question. Ensure that all required fields, including the category, are filled out correctly.
  If the category is missing, update the master data to include the correct category.
  
  
  
  Data Entry Validation:
  
  Review the data entry process to ensure that users are entering the required information correctly. Implement validation checks if necessary to prevent future occurrences.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on configuring insured object categories.
  
  
  
  Contact Support:
  
  If the issue persists after checking the configuration and master data, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in navigating to the configuration or master data areas, such as SPRO (for configuration) or specific transaction codes for managing insurance claims.
  SAP Notes: Check for any SAP Notes related to ICL309 for additional insights or patches that may address known issues.
  User Roles: Ensure that users have the appropriate roles and permissions to access and modify the necessary configuration and master data.
  
  By following these steps, you should be able to resolve the ICL309 error and ensure that the category of the insured object is properly defined and maintained in your SAP system.