How To Fix ICL296 - Error during conversion to UTC

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 296

• Message text: Error during conversion to UTC

What causes this issue?

The date and time of the contract transferred from the policy system
cannot be converted to <DS:GLOS.EFA272154BF4D311BA540800060D888B>UTC
</>.

System Response

The system cannot copy the contract.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE ISIS_SYSTEMADMIN OBJECT DOKU ID TX

Procedure for System Administrators

Ensure that a time zone is maintained for the contract.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL296 - Error during conversion to UTC ?

  The SAP error message ICL296, which indicates "Error during conversion to UTC," typically arises when there is an issue with converting local time to Coordinated Universal Time (UTC). This can occur in various contexts, such as when dealing with time stamps in data processing, scheduling, or reporting.
  Causes:
  
  Invalid Time Zone Configuration: The system may have incorrect or missing time zone settings for the user or the system.
  Daylight Saving Time (DST) Issues: If the local time zone observes DST, there may be discrepancies in the conversion if the DST rules are not correctly configured.
  Data Format Issues: The data being processed may not be in the expected format, leading to conversion errors.
  System Time Settings: The server or client machine may have incorrect system time settings, affecting the conversion process.
  SAP Notes or Patches: There may be known issues with specific versions of SAP that require updates or patches.
  
  Solutions:
  
  
  Check Time Zone Settings:
  
  Verify the time zone settings in the user profile and ensure they are correctly configured.
  Check the system-wide time zone settings in the SAP system configuration.
  
  
  
  Review Daylight Saving Time Settings:
  
  Ensure that the DST settings are correctly configured for the relevant time zones.
  Check if there are any recent changes to DST rules that need to be updated in the system.
  
  
  
  Validate Data Formats:
  
  Ensure that the data being processed is in the correct format for time stamps.
  Check for any inconsistencies in the data that may lead to conversion errors.
  
  
  
  Check System Time:
  
  Verify that the server and client machines have the correct system time and time zone settings.
  Synchronize the system time with a reliable time source if necessary.
  
  
  
  Apply SAP Notes/Patches:
  
  Check the SAP Support Portal for any relevant notes or patches that address this specific error.
  Apply any recommended updates to ensure the system is up to date.
  
  
  
  Debugging:
  
  If the issue persists, consider enabling debugging to trace the exact point of failure during the conversion process.
  Analyze the logs for any additional error messages that may provide more context.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for more details on time zone handling and UTC conversion.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  SAP Support: If the problem cannot be resolved internally, consider reaching out to SAP Support for assistance.
  
  By following these steps, you should be able to identify and resolve the cause of the ICL296 error in your SAP system.